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2 months ago
Job Summary:
Thrive Group is seeking highly skilled Customer Service Advisors to join our team. As a Customer Service Advisor, you will be the first point of contact for customers, responsible for resolving enquiries and delivering exceptional customer service.
Key Responsibilities:
- Offer world-class customer service by taking ownership and resolving all enquiries within the customer's first contact.
- Triage issues with customers and offer suitable remedial actions.
- Arrange and confirm appointments to meet customer needs and achieve efficient working for the field-based clinical team.
- Contact customers to assess their satisfaction with services and offer further assistance if necessary.
- Deal effectively with inbound calls and messages from clinical field-based colleagues, helping to efficiently resolve issues.
- Engage with and support achievement of targets designed to deliver a prompt and efficient service to customers and grow the business.
- Identify opportunities to book new appointments through interactions with existing customers.
- Contribute to the customer experience by highlighting opportunities for continuous improvement.
Requirements:
- Strong verbal and written communication skills with the ability to form a rapport with customers.
- Ability to recognise and deliver consistently excellent customer service.
- Ability to multitask, using multiple systems alongside dealing with enquiries.
- Ability to produce solutions to problems and the drive to see them through.
- A positive 'can-do' attitude and the drive to achieve personal best performance.
- A flexible approach to change and adaptability to customer needs.
- Good attention to detail.
- Competence in using IT applications such as CRM/customer information systems and Microsoft systems.
- Professionalism at all times.
- A background in a customer service role is desirable.
- Experience working within a healthcare setting is desirable.