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IT Support Specialist
2 months ago
We are seeking an IT Support Specialist to join our team at DiverseJobsMatter. As an IT Support Specialist, you will be responsible for providing first-class IT support to our users, ensuring the highest levels of support and customer satisfaction.
About the RoleThis is an exciting opportunity to join our IT team and contribute to the delivery of our IT services. You will work collaboratively with our team to resolve first- and second-line support requests, incidents, and IT queries.
Key Responsibilities- Provide first- and second-line support of user incidents and requests within agreed SLA's.
- Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams.
- Provide VPN Client support.
- Onsite and remote support (on-site rota).
- Administration of Active Directory/Azure services such as user account creation, user permissions.
- Software and hardware installations.
- Laptop and mobile phone management using SCCM, Intune and MDM tools.
- Application support for our office suite and some bespoke applications.
- Ensuring all support requests are logged and managed on our IT Service management tool.
- On-call support (rota) for out-of-hours emergency cover.
To be successful in this role, you will need:
- Experience of troubleshooting and application support, and general IT knowledge.
- Enthusiasm, a can-do attitude, a customer-focused approach to your work, and a desire to deliver the very highest standards of support.
DiverseJobsMatter is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month / £300 per year.
