Senior Housing Manager

3 weeks ago

Slough, Slough, United Kingdom Carrington Blake Recruitment Full time
Main Purpose of Job:

The successful candidate will be responsible for delivering excellent housing management services to our customers, ensuring operational performance is high and continues to improve. This includes ensuring neighbourhood services meet resident expectations and providing opportunities for residents to influence service delivery.

Key Responsibilities:
  1. Estate Management: Oversee the management of estates, including monitoring and addressing anti-social behaviour.
  2. New Tenant Visits and Tenancy Sign-up: Conduct new tenant visits and facilitate tenancy sign-up processes.
  3. Tenancy Verification and Fraud Prevention: Verify tenancies and prevent fraud.
  4. Responsive Maintenance: Request and coordinate responsive maintenance services.
  5. Addressing Anti-Social Behaviour: Address and resolve anti-social behaviour incidents.
Financial Responsibilities:

Responsible for estate management expenditure, supporting the delivery of the annual housing capital and environmental improvements programme, administering and collecting recharges, and supporting the Rent Recovery section.

Main Accountabilities:
  1. Provide a comprehensive housing management service within a specified geographic area, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking, and delivery of communal services and tenancy support visits.
  2. Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives.
  3. Ensure housing management and environmental services provided to residents are coordinated and of an excellent standard, conforming to relevant statutory requirements and best practice.
  4. Deliver housing services that are inclusive and accessible to vulnerable customers.
  5. Investigate and resolve complaints, incidents of ASB, and harassment in accordance with Slough policies and procedures.
  6. Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager.
  7. Support inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.
  8. Ensure residents have opportunities to influence and shape policies, service delivery, standards, and scrutinise performance.
  9. Support Slough strategy in the local area and contribute to wider improvement projects as requested by the Neighbourhood Lead and Neighbourhood Manager.
  10. Ensure compliance with, and promotion of Slough Health & Safety Management and policies, and ensure housing management equality and diversity services embrace this.
  11. Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures, and levels of delegated authority and audit requirements.
  12. Participate in the delivery of an out-of-hours service, undertake temporary relief emergency cover, and attend meetings and working groups as required.
  13. Maintain the highest standards of personal and professional behaviour in keeping with the profile of the role inside and outside the organisation.

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Neighbourhood OfficerLocation: SloughContract Type: ContractSalary: £25 UmbrellaAbout the Role:The Senior Neighbourhood Officer will provide a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour. The successful candidate will deliver excellent...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Neighbourhood OfficerLocation: SloughContract Type: ContractSalary: £25 UmbrellaAbout the Role:The Senior Neighbourhood Officer will provide a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour. The successful candidate will deliver excellent...

  • Senior Housing Manager

    2 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Title: Senior Neighbourhood OfficerNovax Recruitment is seeking a highly skilled and experienced Senior Neighbourhood Officer to join our team in Slough.About the Role:This is a challenging and rewarding role that requires a strong understanding of housing management principles and practices. As a Senior Neighbourhood Officer, you will be responsible for...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Contract Management OfficerNovax Recruitment Ltd is seeking a highly skilled and experienced Senior Contract Management Officer to join our team.About the Role:The successful candidate will be responsible for providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Contract Management OfficerNovax Recruitment Ltd is seeking a highly skilled and experienced Senior Contract Management Officer to join our team.About the Role:The successful candidate will be responsible for providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Contract Management OfficerNovax Recruitment Ltd is seeking a highly skilled and experienced Senior Contract Management Officer to join our team.About the Role:The successful candidate will be responsible for providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Contract Management OfficerNovax Recruitment Ltd is seeking a highly skilled and experienced Senior Contract Management Officer to join our team.About the Role:The successful candidate will be responsible for providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing...

  • Senior Housing Manager

    1 week ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Neighbourhood OfficerWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join our team at Service Care Solutions. The successful candidate will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key Responsibilities:Provide a comprehensive...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key ResponsibilitiesDeliver excellent housing management services, ensuring operational performance is high and...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key ResponsibilitiesDeliver excellent housing management services, ensuring operational performance is high and...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key Responsibilities:Deliver excellent housing management services, ensuring operational performance is high...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key Responsibilities:Deliver excellent housing management services, ensuring operational performance is high...

  • Senior Housing Manager

    2 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Title: Senior Neighbourhood OfficerNovax Recruitment is seeking a highly skilled Senior Neighbourhood Officer to join our team in Slough. As a key member of the Neighbourhood Housing team, you will be responsible for delivering excellent housing management services to our customers.Key Responsibilities:Estate Management: Oversee the maintenance and...

  • Senior Housing Manager

    2 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Title: Senior Neighbourhood OfficerNovax Recruitment is seeking a highly skilled Senior Neighbourhood Officer to join our team in Slough. As a key member of the Neighbourhood Housing team, you will be responsible for delivering excellent housing management services to our customers.Key Responsibilities:Estate Management: Oversee the maintenance and...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract OfficerWe are seeking a highly skilled and experienced Senior Contract Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key ResponsibilitiesDeliver excellent housing management services, ensuring high operational performance and continuous...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract OfficerWe are seeking a highly skilled and experienced Senior Contract Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months.Key ResponsibilitiesDeliver excellent housing management services, ensuring high operational performance and continuous...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management, requiring a full UK Driving Licence and access to...

  • Senior Housing Manager

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management, requiring a full UK Driving Licence and access to...

  • Senior Housing Manager

    2 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management, requiring a full UK Driving Licence and access to...

  • Senior Housing Manager

    2 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management, requiring a full UK Driving Licence and access to...