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Client Success Director

2 months ago

London, Greater London, United Kingdom Sphere Digital Recruitment Full time

Job Description

The company provides e-commerce retailers with a software-as-a-service (SaaS) digital advertising platform that unlocks the potential of an online shelf space.

Through its white-label retail media platform, the organization empowers retailers to monetize their website traffic using personalized advertisement solutions, including sponsored product listings, responsive display banners, email marketing, branded landing pages, and more.

Key Responsibilities

* Provide exceptional service to retail partners, manage daily communication and collaboration with external brands/suppliers and internal cross-functional team members.

* Establish and communicate project timelines and creative production scope (if applicable) with suppliers and brand teams.

* Present the platform through clear and concise demos as needed.

* Collaborate with the retailer's internal team to become an integral part of the partnership's growth.

* Conduct quarterly business reviews to discuss success, areas for growth, and revenue opportunities.

Required Qualifications

* Strong knowledge of retail media, e-commerce, and digital marketing.

* 5+ years of experience in the supplier/retailer sector.

* 5+ years of account/client management experience.

* Digital media experience.

* Supplier media experience.

* Previous experience with retail media technology.

Sphere Digital Recruitment offers a range of job opportunities across the digital sector. If you're interested in exploring these opportunities, please visit our website.

Sphere Digital Recruitment is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.