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Guest Services Coordinator

3 months ago

Bristol, United Kingdom Doubletree Full time

About Us:

Doubletree by Hilton, Cadbury House is a premier four-star boutique hotel and spa, offering a unique blend of contemporary elegance and exceptional service. With 132 beautifully appointed rooms, our venue is set against the stunning backdrop of the English countryside, providing an ideal setting for various events.

Position Overview:

An exciting opportunity has emerged for a Hotel Reservationist. In this role, you will be responsible for managing guest bookings in accordance with the hotel’s standards.

Key Responsibilities:

  • Ensure all guest reservations are accurately recorded.
  • Communicate effectively with all departments to guarantee a seamless experience for guests.
  • Handle reservation inquiries while adhering to established selling procedures and rates to optimize revenue.
  • Stay informed about current promotions and hotel amenities to enhance guest offerings.

Candidate Profile:

We seek an individual who possesses:

  • A cheerful and positive attitude.
  • Outstanding communication skills, both verbal and written.
  • A commitment to delivering exceptional customer service.
  • Strong organizational abilities.
  • The capacity to manage multiple tasks efficiently.
  • A collaborative spirit to work effectively within a team.

Join us in creating memorable experiences for our guests at Doubletree by Hilton, Cadbury House.