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Clinical Administrative Assistant
2 months ago
Position Overview
The successful candidate will play a vital role in delivering comprehensive administrative support to designated medical professionals while collaborating effectively within the team.
This role is a fixed-term position aimed at providing coverage during a period of absence. The working hours will be structured around a mid-week schedule.
Responsibilities will include a wide array of administrative tasks: managing clinical documentation, drafting general correspondence, handling all administrative functions including telephone and postal communications, and overseeing the patient tracking list for their assigned medical professionals.
Key Responsibilities
The individual will ensure a high-quality support service to clinical teams, establishing robust systems and processes for the effective management of patient pathways. This includes meeting waiting time objectives through validation and education, fostering a culture of accuracy and efficiency.
The role entails monitoring and advancing all facets of the patient journey, adopting a comprehensive approach in alignment with clinical directives and adhering to established waiting time standards. This will involve direct communication with the medical professionals and their designated team members, utilizing information reports to facilitate the process.
About Our Organization
Doncaster & Bassetlaw Teaching Hospitals NHS FT is a prominent healthcare provider, catering to a diverse population. Our services are distributed across multiple hospital sites and additional facilities, employing a dedicated workforce.
We are committed to empowering our team members with the resources and opportunities necessary for professional growth, ensuring that they Develop, Belong, and Thrive within our organization.
As a proponent of flexible working arrangements, we strive to accommodate the needs of our staff while maintaining high standards of patient care. We encourage discussions regarding potential flexible work options that align with service requirements.
As an equal opportunity employer, we actively seek applications from all sectors of the community, particularly from underrepresented groups, including individuals with disabilities, ethnic minorities, and members of the LGBTQ+ community.
Benefits Offered
We provide a comprehensive range of benefits to support our employees, including:
- Extensive learning and development opportunities
- NHS Pension Scheme
- Generous holiday entitlement in accordance with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and various salary sacrifice options
- Discounts on dining, travel, shopping, and financial services through external partners
Job Responsibilities
For further details, please refer to the attached job description and person specification. It is essential to review both documents thoroughly.
Please note that successful applicants will be required to present original certificates of qualifications as specified in the person specification.
Qualifications
Essential
- A minimum of 3 GCSEs, including English and Maths at Grade C or above, or equivalent qualifications/relevant experience
- RSA III or an equivalent typing qualification or relevant experience
- ECDL or an equivalent qualification or relevant experience
Desirable
- NVQ Level 3 in Administration and Clerical
- Business Administration Level 2 Apprenticeship
- Ability to initiate and coordinate changes to enhance service delivery.
Personal Attributes & Skills
Essential
- Capacity to assimilate new practices and knowledge
- Ability to engage diplomatically with diverse personalities and situations
- Proactive, self-motivated, and positive work attitude
- Flexible and adaptable, with the ability to follow directions
- Trustworthy, punctual, and reliable
- Methodical and organized work approach
- Excellent verbal and written communication skills
- Capability to work under pressure and meet tight deadlines in a dynamic environment
- Strong time management skills and ability to prioritize effectively
Desirable
- Experience in liaising across multiple disciplines
Experience
Essential
- Prior experience in a clerical or administrative role
- Ability to provide accurate information independently
- Proficiency in computer applications, including Microsoft Outlook, Word, and Excel
- Understanding of patient priorities and targets related to appointments and waiting times
Desirable
- Familiarity with specialty-specific patient pathways
- Comprehensive knowledge of healthcare systems and processes
- Experience in a clinical administration role within a healthcare setting
