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Footwear Sales Leader

3 months ago

Trafford, United Kingdom Kurt Geiger Full time

About Kurt Geiger

Kurt Geiger is a leading fashion retailer renowned for its celebration of individuality and diversity within its company culture. Driven by a vision to deliver exceptional customer experiences, the company offers a diverse range of products catering to women, men, and children.

Job Title: Sales and Service Manager

As a Sales and Service Manager at Kurt Geiger, you will be responsible for driving sales and cultivating a customer-centric environment. Your role encompasses managing a team, overseeing departmental growth, and ensuring high standards of service and presentation within our Trafford location.

Responsibilities
  • Achieve budgeted sales targets and consistently exceed customer expectations.
  • Foster strong relationships with the host store and other concessions operating within the space.
  • Analyze brand performance and make informed commercial decisions to optimize results.
  • Develop team members, ensuring optimal floor coverage and a seamless customer experience.
  • Provide training and coaching to the team, fostering a culture focused on delivering exceptional customer service.
  • Monitor performance metrics and implement action plans to enhance service standards.
  • Recruit, train, and develop team members in alignment with company policies and procedures.
Requirements
  • Proven experience as a Senior Manager within a high-volume retail environment.
  • Demonstrated ability to manage large teams effectively and drive performance excellence.
  • Experience with P&L accountability and contributing to the bottom line of a business.
  • Background in fashion-forward brands, with a preference for luxury experience.