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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Tate Hitchin Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tate Hitchin. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and in-person.
  • Re-book appointments and allocate work to engineers as needed.
  • Update various systems and records to ensure accurate and up-to-date information.
  • Gather information from other teams to close jobs and ensure seamless customer experience.
  • Assist engineers and customers with queries and provide solutions to resolve issues.
  • Perform general administrative tasks, including data entry and Excel spreadsheet management.

Requirements

  • Strong written and verbal communication skills.
  • Confident computer user with experience in Microsoft Office and Excel.
  • Previous customer service experience in a retail or call centre environment.
  • Previous administration experience is desired but not essential.
  • Natural problem-solving skills and ability to work independently.
  • Commitment to delivering high-quality customer service and support.

What We Offer

  • Professional office environment with a friendly and supportive team.
  • Parking on site and subsidized canteen.
  • Opportunities for career growth and development.

Equal Opportunities

Tate Hitchin is committed to promoting equal opportunities and diversity in the workplace. We welcome applications from all qualified candidates and encourage you to let us know if there are any adjustments we can make during the application or interview process.