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Medical Secretary

2 months ago

Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Medical Secretary at the Royal National Orthopaedic Hospital NHS Trust. As a key member of our administrative team, you will provide exceptional support to our consultants and clinical teams, ensuring seamless communication and efficient workflow.

Key Responsibilities

  • Manage patient pathways from referral to first outpatient appointment, ensuring accurate data collection and timely communication with patients and clinicians.
  • Provide comprehensive secretarial support, including scheduling appointments, sending out-patient letters, and maintaining accurate records.
  • Attend weekly planning meetings and maintain strong communication links with team members.
  • Deal with non-clinical queries from patients, carers, and general practitioners, providing exceptional customer service and support.
  • Monitor waiting lists and maintain high levels of patient and clinician satisfaction.

About Us

The Royal National Orthopaedic Hospital NHS Trust is a world-leading neuro-musculoskeletal hospital, providing exceptional patient care and staff experience. We are committed to delivering world-class research, education, and training, and offer a dynamic working environment where staff can grow and develop their careers.

Person Specification

  • Essential:
    • GCSEs or equivalent
    • Good standard of English, written and spoken
    • Administrative medical specialty knowledge
    • Experience of planning and organizing own workload
    • Experience of working across multi-disciplinary teams
  • Desirable:
    • Previous experience of working in an NHS office environment