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Telephone Researcher

2 months ago

Ellesmere Port, Cheshire, United Kingdom Pertemps Liverpool Full time
Job Summary

Pertemps Liverpool is seeking a skilled Telephone Researcher to play a key role in gathering information from clients to support our company's growth.

Main Responsibilities:
  • Work within an established team to gather information from clients on upcoming projects and works.
  • Update our database with new information to support our client portfolio.
  • Build relationships with clients and colleagues to share information and drive business growth.
  • Manage your own time and workload daily to meet deadlines and achieve goals.
Key Responsibilities:
  • Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects.
  • Use a consultative approach and build rapport with clients to gain as much information as possible.
  • Update the database after every call with new information for the client portfolio to use.
  • Manage your own time and workload daily.
  • Liaise with colleagues to share information.
  • Continue to build relationships with current clients.
  • Deal with inbound enquiries.
  • Research new projects online or within industry publications.
What You'll Get:
  • A comprehensive six-month induction program, including continuous training and development.
  • A great internal leadership team who have all been promoted internally.
  • An open plan office with free parking.
  • Excellent office location.
Benefits:
  • 25 days leave rising to 27 after two years (plus all bank holidays).
  • Additional day off for your birthday.
  • Christmas Shutdown.
  • Flexibility to work from home one day a week.
  • Group personal pension plan.
  • Life assurance.
  • Employee assistance programme.
  • Employee retail discount scheme.
  • Eye-care vouchers.
  • Discounted gym membership.
  • Bike to work.
  • Additional holiday purchase scheme.
  • Volunteering days.
  • Ongoing development and support.
  • Friendly and relaxed office environment.
  • Regular business and department social events.
Requirements:
  • Minimum of two years telephone experience within a customer service or sales capacity.
  • Excellent communication skills.
  • Ability to manage your own workload and prioritise tasks.