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Customer Research Advisor
1 week ago
Monday to Friday, 8:30am-5:00pm
- Hybrid Working Options - 2 days per week from home
- 25 days holiday rising to 30 days with increased service
- Pension scheme - 4% individual contribution, 8% company
- Volunteering days off
- Birthday Off
- Life Assurance - 4 times your salary
- Retail discounts
- Regular social events
- Cycle 2 Work Scheme
- Additional holiday - Opportunity to buy
**Do you want to work for a highly successful organisation?**
**Do you want feel valued?**
**Are benefits and perks important to you?**
My client, a growing organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources.
Key responsibilities will include:
- Collecting intelligence from industry professionals
- Achieving set targets around call quantity, call quality, call time and call volume
- Being responsible for your own work and meeting the department quality standards
- Managing/prioritising your own workload on a daily basis
- Liaising with other colleagues within the business
- Dealing with customer queries
- Building relationships with contacts within the industry
- Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
- Detail-oriented, flexible, energetic and methodical
- Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler
- Capable of working under pressure to tight deadlines and prioritising
- Strong planning, organisation and time management skills
- Determined to exceed targets and objections
- Dependable - takes responsibility for own actions, keeps commitments
- Excellent communicator, with an efficient and polite phone manner
- Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Store discount
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
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