Junior ICT Service Delivery Officer

15 hours ago


Aberystwyth, Cardiganshire, United Kingdom Cyngor Sir Ceredigion County Council Full time
Job Title: Junior ICT Service Delivery Officer

We are seeking a motivated and enthusiastic individual to join our ICT Technical Coordination team as a Junior ICT Service Delivery Officer. This role will involve providing first-class customer service and supporting ICT systems, including PCs, laptops, iPads, and other equipment.

Key Responsibilities:
  • Provide technical support and assistance to staff and pupils within Ceredigion and Powys Schools
  • Support ICT systems, including troubleshooting and resolving technical issues
  • Develop and maintain a good understanding of IT systems and hardware
  • Apply logical and creative skills to support and develop the service
  • Communicate effectively with customers and colleagues through the medium of Welsh and English
What We Offer:
  • Up to 34 days annual leave days per year (plus 8 public holidays)
  • Flexible working arrangements
  • Learning and development opportunities
  • Salary sacrifice schemes, including the Cycle to Work scheme
  • Health and wellbeing initiatives, including discounted memberships to local leisure centres
  • Child care vouchers
  • Lifestyle savings and Vectis card

We believe work-life balance is essential, and we offer a range of benefits to support you in achieving this. If you are motivated by delivering excellent customer service and committed to improving the customer experience, we would like to hear from you.



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