Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Executive to join our Sales team at Clarion Housing Group. As a key member of our team, you will be responsible for delivering exceptional customer service and sales support to our customers.
Key Responsibilities- Provide high-quality customer service through various channels, including telephony, email, and web services.
- Manage customer enquiries and resolve issues effectively, proactively, and positively.
- Utilize CRM systems and telephony software to manage customer interactions and sales opportunities.
- Work collaboratively with colleagues to achieve sales targets and provide accurate information to customers.
- Develop and maintain a deep understanding of our products and services to provide expert guidance to customers.
- Proven track record in delivering positive outcomes for customers and managing customer expectations.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Experience using telephony and CRM systems, with a strong understanding of sales processes and customer service principles.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Proficient in using Microsoft packages, such as Outlook, Excel, and Word.
As a Customer Service Executive at Clarion Housing Group, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to enhance your skills and knowledge. We offer a competitive salary and benefits package, as well as the chance to work on a range of exciting projects and initiatives.
We are committed to providing a positive and inclusive work environment that values diversity and promotes equality. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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