Customer Service Representative

1 week ago


Hornchurch, Greater London, United Kingdom CCR Recruitment Group Full time
{"h1": "Collections Agent Role", "p": "We are seeking a skilled Collections Agent to join our team at CCR Recruitment Group. As a key customer-facing role, you will be responsible for assisting our clients\u2019 customers in managing their outstanding utility bills and arrears.

Responsibilities:

* Assist clients\u2019 customers in resolving their outstanding bills and arrears
* Set up and agree payment plans with customers
* Process payments from customers
* Operate in a contact centre environment, handling both inbound and outbound calls
* Answer incoming calls to discuss and arrange suitable resolutions based on customers\u2019 personal circumstances and our clients\u2019 criteria
* Liaise directly with clients to establish correct resolutions for their customers
* Manage calls within the company-agreed quality framework

Requirements:

* Strong communication and interpersonal skills
* Ability to work in a fast-paced contact centre environment
* Excellent problem-solving and negotiation skills
* Ability to work independently and as part of a team
* Proficiency in CRM systems

If you are a motivated and customer-focused individual with a passion for collections and customer service, we would love to hear from you"}

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