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Insurance Customer Service Representative

2 months ago

Hornchurch, Greater London, United Kingdom REV & REGS LIMITED Full time
{"h1": "Customer Service Advisor Role at Rev & Regs Limited", "p": "We are seeking a skilled Customer Service Advisor to join our team at Rev & Regs Limited in Romford, Essex. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling high-volume calls, and processing insurance requirements accurately and efficiently.", "ul": [{"li": "Prioritize and handle all work promptly and accurately, ensuring high-quality service standards are met."}, {"li": "Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards."}, {"li": "Produce accurate and professional documentation at all times, maintaining attention to detail and accuracy."}, {"li": "Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums."}, {"li": "Refer all queries that fall outside own experience, knowledge, and authority to senior staff, ensuring seamless communication and resolution."}, {"li": "Participate in meetings as and when required, contributing to team discussions and decision-making processes."}], "h2": "Requirements", "ul": [{"li": "Customer service experience is required for this role, dealing with high-volume calls and providing exceptional customer service."}, {"li": "Administration experience is required for this role, with a focus on accuracy and attention to detail."}, {"li": "Ability to process work quickly and efficiently, prioritizing tasks and meeting deadlines."}, {"li": "Good literacy and numeracy skills, with the ability to communicate effectively with clients and colleagues."}, {"li": "Good communication skills, with the ability to build strong relationships with clients and colleagues."}], "p": "If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please note that this is a full-time, permanent position, and you will be based in our Romford office.", "h3": "Location and Salary", "p": "Location: Romford, Essex
Salary: £25,000 - £27,000"}