Microsoft Data Analytics Support Specialist
4 weeks ago
Simpson Associates is a leading provider of data and performance management solutions, and we're seeking a highly skilled Microsoft Support Consultant to join our team. As a key contact for supported customers, you'll play a critical role in delivering exceptional customer service and shaping the evolution of our customers' solutions.
Key Responsibilities- Provide day-to-day support to customers across a range of technology platforms, delivering an excellent level of customer service.
- Work closely with key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers.
- Confidently handle support calls covering complex and non-routine solutions in a variety of environments, applying a methodical approach to issue definition and resolution.
- Develop and maintain in-depth knowledge of supported customer applications, staying up-to-date with the latest technologies and trends.
- Proactively manage support contracts, ensuring timely and effective issue resolution.
- 2+ years' experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
- Cloud Fundamentals - a solid grasp of Azure's core services, deployment models, networking, and security.
- Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment.
- IBM Cognos BI or IBM Planning Analytics.
- Azure Fundamentals (AZ-900), Data Fundamentals (DP-900), Azure Data Engineer Associate (DP-203), Power BI Data Analyst Associate (PL-300).
- ITL4 Foundation.
- Project management experience and certification (Prince 2 Agile or similar).
Simpson Associates is a Microsoft Solutions Partner with Designations in Data & AI, and we're proud to be an IBM Gold partner, specialising in Cognos Analytics, Planning Analytics (TM1) and Information Governance. We have offices in York and Sheffield, and a team based throughout the UK. We champion creativity, innovation, and collaboration in the workplace, and we're committed to delivering exceptional customer service and solutions.
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