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Senior Aftersales Leadership Opportunity
2 months ago
Job Summary:
Executive Resourcing Global Ltd is seeking an accomplished Aftersales Director to lead the commercial vehicle aftersales division of a leading premium brand business. The ideal candidate will have a first-class track record of leadership and results achievement in an aftersales or service related role within the commercial vehicle sector.
Key Responsibilities:
- Lead a large, experienced multi-site team of aftersales, service and parts professionals, producing the highest levels of customer satisfaction.
- Maximise performance and profitability across all aftersales activities, achieving revenue and margin objectives in line with Group expectations.
- Work strategically with the Managing Director and the manufacturer to deliver world-class aftersales and service performance.
- Build strong and effective relationships with colleagues, the manufacturer and the parent group, working collaboratively with all key stakeholders.
- Promote a culture of excellence, quality and safety, exceeding customer expectations at all times.
- Train, coach and develop the aftersales team, enhancing skills, knowledge and experience at all levels.
- Work closely with senior colleagues across the business managing the highest levels of HSEQ compliance.
Requirements:
- A first-class track record of leadership and results achievement in an aftersales or service related role within the commercial vehicle sector.
- High integrity character with excellent leadership, communication and relationship building skills.
- Commercially and financially aware, able to lead from the front and possess a real zest and enthusiasm to achieve great things for you and your team.
What We Offer:
An attractive salary, bonus, car allowance and executive benefits, along with genuine career development opportunities within this large, progressive and forward-thinking Group.
