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Technical Services Project Leader

2 months ago

Huddersfield, Kirklees, United Kingdom Bennett & Game Recruitment Full time

Technical Services Project Leader needed for a dynamic I.T support organization. The successful candidate will possess a robust background in ICT support and demonstrate effective management skills over technical personnel. Previous experience in a comparable position is essential, along with the ability to operate independently while leading the team and contributing to the management framework.

Position Overview
  • Directing the service delivery and technical services unit, ensuring all processes and responsibilities are executed efficiently and uphold high-quality standards.
  • Acting as the primary expert and escalation point within the Service Delivery team for support and technical inquiries.
  • Providing mentorship and guidance to team members to enhance individual and collective development, skill enhancement, and career progression.
  • Supervising customer service to guarantee effective delivery and adherence to service levels for prompt responses and quality problem resolution.
  • Continuously assessing and documenting formal recommendations through a service delivery plan, including Service Level Agreements (SLAs).
  • Maintaining comprehensive documentation and collaborating with the Senior Management team on strategic initiatives, processes, and protocols.
  • Engaging in hands-on leadership for projects and tasks.
  • Ensuring precise tracking of inventory, licensing, and asset management.