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Reception Operations Leader
2 months ago
Join Our Team as a Reception Supervisor at Charlotte Street Hotel
Step into a remarkable position where you will represent excellence in service at Charlotte Street Hotel. Become an integral member of our distinguished team, known for creating memorable experiences for our guests.
At Charlotte Street Hotel, we transcend traditional hospitality; we craft unforgettable moments for our visitors. As a Reception Supervisor, your role will be crucial in ensuring that every guest feels appreciated and welcomed from their arrival.
Our establishment is celebrated for its elegance, sophistication, and tailored service. With a reputation for outstanding boutique accommodations, we take pride in offering unparalleled hospitality to our esteemed clientele.
In the capacity of Reception Supervisor, you will set the standard for exceptional service delivery.
Key Responsibilities:
- Motivate and inspire the front desk team to provide exceptional service with warmth and professionalism.
- Establish strong connections with guests, addressing inquiries or concerns promptly and effectively.
- Ensure the reception area operates smoothly with meticulous attention to detail.
- Guide and support team members, nurturing a culture of excellence.
- Proactively tackle any challenges to prioritize guest satisfaction.
Requirements:
- Proven supervisory experience with the ability to lead a team effectively.
- A genuine enthusiasm for crafting memorable guest experiences.
- A detail-oriented approach to tasks and high standards of personal presentation.
- A proactive mindset and commitment to surpassing guest expectations.
What We Offer:
- Competitive hourly compensation.
- Access to a financial wellbeing app, health cash plan, and various discounts.
- Generous discounts on dining, along with complimentary meals during shifts.
- Referral bonus program, flexible scheduling, and continuous training opportunities.
- Regular social gatherings, team-building activities, and fitness sessions.
Become Part of Charlotte Street Hotel:
Charlotte Street Hotel is an acclaimed establishment known for its unique ambiance and exceptional service. We have garnered numerous accolades for our hospitality and design excellence.
If you are eager to join a remarkable team and contribute to our legacy of outstanding service, we look forward to your application.
In accordance with the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.
