Clinical Operations Support Coordinator

4 weeks ago

Bury St, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Position Overview

Are you an experienced administrator seeking a rewarding role in a dynamic environment? Do you possess exceptional communication abilities and a meticulous attention to detail? Are you adept at juggling various responsibilities and priorities?

The Norfolk & Suffolk Foundation NHS Trust is in search of a dedicated, composed, and self-assured individual to join our Business Support Team. The successful candidate will collaborate closely with both Business Support and Clinical teams within the CFYP Care Group, focusing on the Neurodevelopment Pathway to assist Young People and their families.

This is a full-time, permanent position.

To excel in this role, you must demonstrate outstanding time management capabilities, a proactive attitude, and the ability to maintain composure in high-pressure situations. You should be able to showcase your communication, prioritization, and administrative skills while also demonstrating proficiency in IT systems. A flexible approach to service demands and the capacity for creative problem-solving are essential. Experience in meeting deadlines, working independently, and upholding confidentiality is also crucial.

Key Responsibilities

Your duties will include, but are not limited to:

  • Managing electronic patient record systems
  • Monitoring and maintaining waiting lists
  • Coordinating diaries
  • Scheduling appointments
  • Drafting correspondence
  • Handling telephone inquiries
  • Providing general administrative support to the wider clinical team
  • Adapting to other relevant tasks as directed, showing flexibility to meet service needs
  • Ensuring adherence to Trust Policies and supporting compliance across all areas
  • Fostering a positive workplace culture in alignment with Trust Values

Previous experience in office administration is required, although training will be provided.

About Our Organization

At Norfolk & Suffolk Foundation NHS Trust, we take pride in fostering a welcoming, skilled, and supportive team environment where sharing experiences and learning from one another is encouraged. We are committed to offering ongoing training and development opportunities to help you thrive.

Why Join Us? While we face challenges as a Trust, we are driven by ambitious goals and are actively engaged in transformative initiatives. We seek dedicated individuals to support us on this journey.

Benefits of Employment

  • NHS pension scheme
  • Comprehensive in-house and external training programs
  • Opportunities for career advancement
  • Starting annual leave of 27 days, increasing to 33 days based on service length (plus paid bank holidays)
  • Access to staff physiotherapy services
  • NHS discounts and additional perks

Qualifications

Essential:

  • NVQ Level 3 in Business Administration or equivalent
  • NVQ Level 2 in Customer Services or equivalent
  • Intermediate level typing/word processing qualifications (e.g., Pitmans/RSA III)

Desirable:

  • Familiarity with Trust electronic record systems

Experience

Essential:

  • Ability to work under pressure and independently with minimal supervision
  • Understanding and experience in a comprehensive range of secretarial procedures and systems at an intermediate level

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