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Reception Team Leader

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time
Lead the Front Desk Team at Oulton Hall Hotel, Spa & Golf Resort

About the Role:

We are seeking a skilled and experienced Reception Supervisor to join our team at Oulton Hall Hotel, Spa & Golf Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a warm welcome to our guests.

Key Responsibilities:

  • Supervise the front of house team to deliver a high level of customer service
  • Manage guest interactions and resolve any issues in a polite and courteous manner
  • Work collaboratively with the hotel team to ensure seamless operations
  • Develop and implement strategies to improve guest satisfaction and loyalty

What We Offer:

As a Reception Supervisor at Oulton Hall Hotel, Spa & Golf Resort, you will enjoy a range of benefits, including:

  • Free health club membership
  • Discounts on golf, hotel stays, and other services
  • Support with training and professional qualifications
  • Access to an Employee Assistance Program
  • Refer a friend scheme

Requirements:

To be successful in this role, you will need:

  • Previous supervisory experience in a customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work under pressure and multitask
  • High attention to detail

About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, set in acres of woodland with a 27-hole golf course. We offer a range of dining options, leisure facilities, and event spaces.

Our Commitment:

We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and dignity.