Product Design Specialist

7 days ago

Birmingham, Birmingham, United Kingdom BT Group Full time
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At BT Group, we're seeking a skilled Product Design Specialist to join our team. As a key member of our design team, you'll be responsible for crafting digital experiences that meet user needs and business goals.

Key Responsibilities:
  • Deliver initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers, and content designers
  • Contribute to strategic decisions around the future direction of BT's products and product design strategy
  • Drive the design of end-to-end user flows and experiences within BT's design systems and/or standards
  • Craft new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact
  • Build meaningful internal relationships, contribute to a culture of design excellence, and promote a user-centred way of working
  • Advocate for customer needs, oversee that designers and squads are designing solutions that solve real customer needs
  • Implement continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads
  • Champion, continuously develop, and share with the team knowledge on emerging trends and changes in customer experience such as customer problems and ensure that the squads are sharing ideas and insights
  • Mentor other product designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource


Requirements:
  • A strong portfolio of work demonstrating a user-centred and data-driven design approach
  • A successful track record of delivering end-to-end design projects within an AGILE, multi-disciplined delivery team
  • A proven commercial experience of accessibility management considerations, effective user journey mapping, and wider strategic vision around user experience
  • Expertise in user experience-influenced interaction design and user interface design (UX/UI) – Preferably following LEAN principles
  • Demonstrable understanding of user-centred research (focus groups, workshops) and the ability to use that data to influence the creation of elegant prototypes


At BT Group, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from talented individuals from all backgrounds and perspectives.

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