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Client Support Specialist

3 months ago

Glasgow, Glasgow City, United Kingdom CCA Recruitment Group Full time £22,000

About the Role: CCA Recruitment Group is collaborating with a reputable Financial Services firm to present an engaging opportunity as a Client Support Specialist.

If you have a genuine enthusiasm for assisting clients and excel in a dynamic setting, this position is an excellent fit for you.

Key Responsibilities:

  • Act as the primary contact for clients, addressing inquiries and providing assistance for a range of products and services.
  • Resolve client issues with understanding and care, aiming for complete satisfaction.
  • Work closely with different teams to ensure prompt solutions and uphold exceptional service standards.
  • Respond to client inquiries through various communication channels.
  • Stay informed about product offerings and company guidelines to deliver precise information.
  • Proactively engage with clients to ensure their requirements are fulfilled and collect feedback for service enhancement.
  • Comply with company policies regarding service excellence and confidentiality.

Qualifications:

  • Prior experience in a client-facing role, ideally in a similar capacity.
  • Familiarity with customer service software and CRM systems.

Benefits:

  • Enhanced pension scheme.
  • Private healthcare coverage.
  • Opportunities for career advancement.

This role operates on a Monday to Friday schedule, ensuring a work-life balance.

CCA Recruitment Group is an employment agency dedicated to providing effective job placement services.

Please note that all communications may be recorded for training and quality assurance purposes, and your personal information will be securely stored in our internal CRM system for a specified duration.

Your data will not be shared with third parties without your explicit consent.