Client Support Specialist
1 month ago
At beBee Professionals, we are looking for a skilled Client Support Specialist to provide exceptional support to our clients in Glasgow, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information to customers.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account details.
- Record customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in customer service is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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