Client Support Specialists

4 weeks ago


Glasgow, Glasgow City, United Kingdom Bill Gosling Outsourcing Full time

Join Our Team at Bill Gosling Outsourcing

At Bill Gosling Outsourcing, we are committed to nurturing the professional development of our employees. If you are interested in being part of a dynamic environment equipped with modern facilities and a team-oriented culture, we invite you to explore this opportunity.

Position Overview:
We are looking for Client Support Specialists to become integral members of our team. This role presents an excellent opportunity to enhance your customer service expertise within a global organization that prioritizes career progression.

WHAT WE PROVIDE:

  • Full-time employment options available for either 37.5 or 40 hours weekly
  • Work hours from 8:30 am to 5:30 pm, Monday through Friday
  • Attractive salary package
  • Flexible work arrangements
  • Enhanced vacation benefits (28 to 33 days annually) / Special paid leave for your birthday
  • Complimentary access to our Employee Assistance Program and Wellbeing Platform
  • Engagement Committee participation
  • Opportunities to earn rewards and incentives
  • Career advancement potential through leadership development programs – many of our leadership team members began as agents
  • Employee referral program – recommend a friend or family member and receive additional compensation for each successful referral

ABOUT YOU:
We seek Client Support Specialists who are enthusiastic about providing exceptional service, enjoy interacting with customers over various communication channels, demonstrate empathy, possess strong listening abilities, and have a genuine desire to assist others while advancing their careers. If this resonates with you, consider joining our team to make a positive impact on our customers' experiences.

KEY RESPONSIBILITIES:

  • Managing inbound and outbound communications with clients through phone, email, chat, SMS, and website interactions
  • Delivering high-quality customer service to help clients resolve account-related inquiries and provide additional support
  • Acquainting yourself with our clients' offerings to identify the best solutions for customers
  • Updating client records with relevant information across various databases as necessary

ABOUT US:
Bill Gosling Outsourcing is deeply committed to the professional growth of our workforce. We have evolved from a conventional name to one that reflects our unique identity and values. Our name symbolizes our dedication to trust, transparency, adaptable solutions, and a steadfast commitment to service. We are more than just a name; we are a community that values the contributions of our team members.



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