Customer Service Liaison Officer

2 weeks ago


Manchester, United Kingdom Fawkes & Reece (North) Full time

About the Role:

Fawkes & Reece (North) is seeking a highly skilled Tenant Liaison Officer to join their team on a permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service to tenants and ensuring that their needs are met.

Key Responsibilities:

  1. Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
  2. Collect tenancy agreement/approval forms and maintain accurate records.
  3. Visit tenants in their homes to advise them on energy efficiency schemes and provide guidance on the work being carried out.
  4. Act as the main point of contact and deal with any problems or queries that tenants may have.
  5. Establish and maintain working relationships with neighbourhood housing associations.
  6. Visit empty houses that are being refurbished and advise potential tenants on completion dates.
  7. Attend and chair tenant forum meetings to advise tenants of works being carried out.
  8. Monitor customer complaints and resolve any potential issues.
  9. Monitor customer satisfaction and provide feedback to the team.

Requirements:

To be successful in this role, you must have a strong and stable career within face-to-face customer service, ideally within the Housing or Construction sectors. You must also have a full driving licence and ideally hold a current CSCS Card.



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