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Customer Service Liaison

2 months ago


Manchester, United Kingdom Time Recruitment Solutions Ltd Full time

Job Title: Customer Service Liaison

Job Type: Full-time

Company: Time Recruitment Solutions Ltd

About the Company: Our client is a leading large format print manufacturer based in Manchester, and we are the market leader in print solutions and invest in the most advanced print technology and display applications to provide the best quality for our clients.

Job Summary: We are seeking a Customer Service Liaison to join our team. As the 'voice' of all incoming calls, you will champion the role as our very own Brand Ambassador.

Key Responsibilities:

  • Answering incoming phone calls and attending to queries from new and existing clients.
  • Directing calls as required and taking messages.
  • Assisting with Proof of Delivery (POD's) as and when necessary.
  • Checking on production updates.
  • Administrative duties, as and when required, to support the customer services team.

Requirements:

  • Strong written and verbal communication skills.
  • Customer service experience.
  • Multitasking and prioritising skills.
  • Dependability.
  • Familiarity with Microsoft Office.
  • Problem-solving skills.
  • Ability to work under pressure.
  • Attention to detail.
  • Representing the business with a positive attitude and professional appearance.