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Customer Relationship Management Specialist

2 months ago

London, Greater London, United Kingdom Oscar Full time

Job Summary

Oscar, a leading solutions provider, is seeking a skilled Customer Relationship Management Specialist to join their marketing team. As a key member of the team, you will be responsible for maximizing engagement and retention rates for memberships.

About the Role

  • Briefing, building, and testing email campaigns according to the campaign schedule
  • Working with the Senior CRM Executive and CRM Manager to plan the contents of weekly emails
  • Collaborating with the Product and Creative teams to ensure campaigns are on brand and in line with client requirements
  • Monitoring and reporting on the effectiveness of CRM campaigns, providing recommendations for improvement
  • Assisting in the maintenance of the CRM communications calendar to support planning and execution of campaigns to schedule

Requirements

  • Minimum 12 months of experience working in a CRM role
  • Experience handling customer data
  • Knowledge of an ESP (Klaviyo, Braze, DotDigital, Iterable) is advantageous

What We Offer

  • A generous benefits package, including enhanced annual leave and private healthcare
  • Ongoing career development and progression opportunities
  • A hybrid work pattern to make the role work for you

Company Culture

Oscar is a supportive and creative environment that values its employees. If you are a CRM specialist looking to progress with a company that has a fantastic approach to work, then this is the role for you.