Service Technician

We are seeking a highly motivated and customer-focused Service Technician / Delivery Driver to join our team at Medstrom. As a Service Technician / Delivery Driver, you will be responsible for ensuring the effective, timely, and efficient delivery of products to customer sites, first-line fault service visits, and repairs against specific service level agreements.

• Product Delivery and Collection: Deliver clean, ready-to-use products to and around customer sites, collect products after use, and return to the service location for decontamination.
• Equipment Maintenance and Repair: Disinfect, function check, repair, and electrical-safety test products.
• Record Keeping and Inventory Management: Complete records of testing, delivery, and collection, maintain available product stock and spare parts inventory.
• Customer Support: Provide product demonstrations and basic training to staff, maintain a clean and tidy work environment.

37.5 hours per week, working Tuesday to Saturday 8:30am – 4:30pm. You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and customers.

• Qualifications and Experience: Mechanical or electrical background desirable, but not essential as full training will be provided. Experience of delivery driving and planning routes would be desirable.
• Personal Requirements: Proactive, 'can-do' attitude, excellent customer service and communication skills, ability to work under own initiative, and follow procedures to achieve deadlines.