Service Technician

We are seeking a highly motivated and customer-focused Service Technician to join our team at Medstrom. As a Service Technician, you will play a critical role in ensuring the effective, timely, and efficient delivery of products to customer sites, as well as performing first-line fault service visits and repairs.

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return to the service location for decontamination
• Disinfect, function check, repair, and electrical-safety test products
• Complete records of testing, delivery, and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• A proactive, 'can-do' attitude
• Excellent customer service and communication skills
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills to include email and MS Office
• DBS Checked (or the willingness to complete one)

• Competitive basic salary of £23,000, with an estimated potential earning of approx. £26,000+ with on-call payments
• Additional on-call payments
• Contributory pension scheme
• 33 days' holiday inclusive of Bank Holidays
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes including Cycle to Work
• Full induction with great training and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

Medstrom is a leading provider of medical equipment and services. We are committed to delivering high-quality products and services to our customers, and we are looking for talented individuals to join our team.