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Personal Banking Consultant

3 months ago

Swansea, City and County of Swansea, United Kingdom Natwest Full time
Role Overview

Join our team as a Customer Service - Personal Banker. In this pivotal role, you will be essential in assisting our esteemed branch clientele, guiding them towards achieving their financial aspirations.

Your Responsibilities
  • Engage proactively with customers to enhance their banking experience.
  • Assist in obtaining a Foundation Certificate in Responsible Banking while receiving comprehensive training.
  • Conduct proactive discussions to understand customer needs and provide tailored banking solutions.
  • Handle general banking requests, including payments, balance inquiries, and transfers.
  • Educate customers on various banking methods and the extensive range of services available.
  • Identify opportunities to assist customers with straightforward financial products and collaborate with other teams for a seamless service experience.
What We Offer

A strong commitment to customer service and meticulous attention to detail are essential. This is a full-time, permanent position, typically within branch hours from Monday to Friday, with occasional Saturday shifts discussed during the interview process.

You will benefit from a structured training program and ongoing coaching to support your professional growth and open up advancement opportunities.

Upon mastering your role, we will assist you in elevating your career further.

Enjoy a competitive salary of £24,750, along with a retirement savings contribution.

Choose from a variety of protection, healthcare, or lifestyle benefits through our flexible reward program.

Additionally, you will receive a generous holiday entitlement of 33 days (pro rata for hours worked), with the possibility of working on Bank Holidays. For more details on our benefits packages, please refer to our rewards and benefits page.