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Customer Service Representative

2 months ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time
Customer Service Advisor

We are seeking a highly skilled and customer-focused individual to join our Financial Services team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer experiences and outcomes, meeting quality and regulatory standards.

Key Responsibilities:
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Detect and prevent fraud, ensuring the protection of our customers and brand reputation.
  • Develop and maintain accurate and up-to-date information on relevant systems.
  • Adhere to compliance, governance, risk, and quality standards, ensuring the right customer outcomes are achieved.
  • Maintain a high level of customer service, consistently delivering excellent experiences.
Requirements:
  • Experience working in the financial services sector.
  • Good working knowledge of financial sector compliance and governance.
  • Ability to work in a fast-paced environment, delivering results and meeting targets.
  • Excellent communication and analytical skills, with the ability to problem-solve and provide feedback.
  • Self-motivated and able to work individually and as part of a team.
  • Attention to detail and ability to maintain accurate records.
What We Offer:

As a Customer Service Advisor with Frasers Group Financial Services, you will have access to a range of benefits and opportunities, including:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative team environment.
  • Access to training and development programs.
  • A range of employee benefits and perks.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.