Customer Liaison Officer

5 days ago

Manchester, United Kingdom Network Plus Full time

Job Description

Description

As part of the Customer team working with our Gas replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the North West.

/n
Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property.

/n

Key Responsibilities

/n
- You will be required to travel to multiple sites across the north west on a daily basis, having a driving licence is necessary to do this role.
/n
- Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
/n
- Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
/n
- Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
/n
- Coordinate and support LDP Lasting Impression and Community Social Value events.
/n
- Liaise with the planning team to understand which projects require a CLO on site.
/n
- Working toward KPIs and conducting trend analysis against failures.
/n
- Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe.
/n
- Manage and identify PSR customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.
/n

Experience and Qualifications

/n
- Driving Licence
/n
- Previous customer service experience, Able to adapt to customer needs
/n
- Microsoft Excel proficient
/n
- Able to use digital devices and built in apps.
/n

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

/n
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

/n
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

/n
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

/n

About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

/n
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

/n
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

  • Customer Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The role of Customer Liaison Officer is the entry point into the service and is responsible for initial contact with customers to enable the calculation of Disabled Facilities Grants. The role will involve visiting people’s homes, liaising with customers and their carers or relatives too relay complex information regarding the Disabled Facilities Grant...

  • Customer Liaison Officer

    2 weeks ago

    Greater Manchester, United Kingdom Daniel Owen Ltd Full time

    **Customer Liaison Officer Required** **Job Type**: Permanent Start date: Immediate or notice period Industry: Construction Location: Greater Manchester **Salary**: £34,000 - £38,000 JOB DESCRIPTION: Customer Liaison Officer required for a large and established property maintenance business to work on a project in Greater Manchester. Our client is...

  • Customer Liaison Officer

    2 weeks ago

    Manchester, United Kingdom MSV Housing Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by MSV Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from MSV HousingAt MSV Housing we’re committed to making sure our customers have good quality safe homes and...

  • Customer Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Go Traffic Management Limited Full time

    OverviewCustomer Liaison Officer role within the Cadent department. Part of the Customer team working with gas replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the North West. Working to create an exceptional customer experience whilst we...

  • Community Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Affinity Search and Selection Limited Full time

    **Community Liaison Officer** **£25,000** **Manchester** **Flexible hours available Monday to Saturday** Are you looking to join a fast-growing company? Have you got excellent customer service? Your future employer is looking to expand their team with confident, customer focused and enthusiastic individuals. Our client is an UK based, broadband provider...

  • Resident Liaison Officer

    3 days ago

    Manchester, United Kingdom DB Recruitment Full time

    JOB DESCRIPTION: - Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Officer (RLO) - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure that needs or concerns are resolved to the...

  • Tenant Liaison Officer

    3 days ago

    Manchester, United Kingdom Rock Recruitment Full time

    Job Title: Tenant Liaison Officer Location: Manchester / Greater Manchester Areas Overview We're looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing...

  • Customer Liaison Officer

    7 days ago

    Manchester, United Kingdom MSV Housing Group Full time

    Hours of Work:35 per weekClosing date:5thDecember 2025Interviews: 15th December 2025At MSV Housingwerecommitted to making sure our customers havegood qualitysafe homesandourCustomer Liaison Officersare key to making this happen.We are looking to recruit an experiencedindividual to join our established team. Reporting to ourSustainability...

  • Customer Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer's to join the team at our Onward branch. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging...

  • Liaison and Training Officer

    3 days ago

    Manchester, United Kingdom Page Group Full time

    Primarily based in our Manchester office, we're looking for a proactive and dynamic Liaison and Training Officer to work as part of a team in order to support and contribute to the delivery of PHSO's engagement work in order to develop, maintain, and enhancePSHO's relationships with its external stakeholders. **Client Details** **Description** **The...