Customer Liaison Officer

Hours of Work:35 per weekClosing date:5thDecember 2025Interviews: 15th December 2025At MSV Housingwerecommitted to making sure our customers havegood qualitysafe homesandourCustomer Liaison Officersare key to making this happen.We are looking to recruit an experiencedindividual to join our established team. Reporting to ourSustainability LeadourCustomerLiaisonOfficerprovidesupport to ensure the provision of an effective and efficient sustainability service.Whatdo ourCustomer Liaison Officerdo; Carry out choice events/individual consultation with tenantsregardingfuture work and coordinate tenants choices asappropriate toscheme asrequired Generate and distribute relevant pre-works correspondence to residents before the works begin Record andmonitorno access reporting three times no access to client and refusals ensuring relevant forms are completed. Organise andfacilitateand attend Open Day / scheme launch event. Providing on-going supportconsultationand provision of information to tenants whilst work is carried out on their Homes. Ensuring all communication and liaison activities are carried out to the satisfaction of all Whatwe are looking for; GCSE or equivalent standard inMathsand English Experience of working alone with minimum supervision managing own daily schedule /workloadand using own initiative to make decisions Experience of working with resident groups and managing complaints and requests for service Experience ofestablishingand developing professional working relationships with internal and external customers contractors externalpartnersand colleagues. Knowledge of Sustainability and skilled in recommending and implementing suitable initiatives to suit the needs of our customers We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33days holiday per yearplus bank holidays andaholidayabuyscheme. Company pension scheme with up to 10% matched contributions Company fundedaccess to a health cash plan where you can claim back costs of everyday health treatments such as opticaldentaland much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employeeassistanceprogramme free counselling mental health first aiders andnumerouswellbeing initiatives Life assurancesubject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause. MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues tofacilitatethis.For more informationabout the role please visit ourcareers page where you will find a candidate packand apply for the role. you wish to discuss the roles informally please contactMark JonesHead of Planned Workson .Werepassionate about inclusion andwedlove to hear from people from diverse backgrounds for this role.The CompanyWe own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty. Our BenefitsAs well as a competitive salary attractive pension and holiday entitlement there are many other reasons to work for MSV Our colleagues are important to us thats why we offer a full programme of training flexible working and health & wellbeing support.Some of the Health & Wellbeing benefits you can access when you join MSV include: Sick pay schemeUp to three months full pay and three months half pay after one years service.Eye testMSV will pay for eye examinations and contribute towards prescription lenses/frames or contact lenses for staff using VDU equipment.Support helplineFree 24hr / 7days a week telephone support. Face-to-face counselling can be made available too in some cases. Training in Health & SafetyMental Health first aiders & Mental Health Awareness trainingCycle to Work scheme Our CultureDocumentsRequired Experience:Unclear Seniority Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 31254 - 33454