Technical Representative, Customer Service

Job Description

Are you looking for new challenges within Coca-Cola Europacific Partners? Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?

Technical Representative, Customer Service

Location - Milton Keynes (Office Based)

Contract - Permament

Salary + Bonus + iPhone + Pension Plan + Share Scheme + other Benefits
Covering 8am – 9pm (40 hours per week), 7 day operation with shift pattern

What you become part of:

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

Key responsibilities include:

- Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
- Prioritising work in a customer focused manor whilst driving productivity
- Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer
- Assisting Engineers with identifying parts and general queries relating to equipment
- Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
- Drive a zero accident behaviour
- Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service

The successful candidate ideally will have:

- Experience of Service environment with exceptional customers service skills – both internal and external customers
- Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems)
- An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
- Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
- Excellent time management, able to prioritise work load and flexibility in working patterns

Nice to have:

Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle, Electro Mechanical systems)

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider

We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.