Customer Service Specialist
4 days ago
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in Runcorn Description summary: As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc). Tasks Nurture and develop centre of customer service excellence Assist customer service sites and offices and liaise with all business functions Ensuring that customer requirements and needs are met within company response times Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions Processing fault finding and the creation of Service Reports Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers Properly handle and report customer complaints by following escalating procedures. Completing departmental administration and order management as required Assisting Customers with general product portfolio queries Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing Requirements Experience in working in a customer service environment Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle) Languages – fluency in written and spoken English essential Excellent communicator, able to operate at all levels within both own and customer’s organisation Minimum experience with ISO 9001 or 13485 medical device quality system preferred
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Customer Service Specialist
4 days ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS hospital public safety and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.Office based role in...
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Customer Service Specialist
1 week ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in...
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Customer Service Specialist
7 days ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in...
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End User Service Specialist
3 days ago
Runcorn, United Kingdom Zoll Medical Corporation Full time**End User Service Specialist**: **Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide...
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Customer Experience Specialist – Medical Devices
2 weeks ago
Runcorn, United Kingdom Zoll GmbH Full timeA global medical technology company is seeking a Customer Support Specialist in Runcorn. The role involves managing customer interactions and order processing, ensuring high customer satisfaction, and effectively handling complaints. Candidates should have customer service experience and be fluent in English. Proficiency in Microsoft Office and familiarity...
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End User Service Specialist
3 days ago
Runcorn, United Kingdom ZOLL LifeVest Full time**Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our...
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Customer Service Advisor
1 week ago
Runcorn, United Kingdom Aluline Group Ltd Full timeJob description Aluline Group Ltd was founded in 1993 to provide drainage solutions to the retail, industrial and commercial industries. Aluline caters to the precise needs and challenges of each market with a tailored service and specialist expertise. By designing, manufacturing installing and servicing drainage products for clients in the UK Portugal,...
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Customer Service Advisor
7 days ago
Runcorn, United Kingdom Aluline Group Ltd Full timeJob description Aluline Group Ltd was founded in 1993 to provide drainage solutions to the retail, industrial and commercial industries. Aluline caters to the precise needs and challenges of each market with a tailored service and specialist expertise. By designing, manufacturing installing and servicing drainage products for clients in the UK Portugal,...
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Junior Customer Service Administrator
3 days ago
Runcorn, United Kingdom G-Force Communications Ltd Full timeG-Force Communications Ltd is a business communications specialist providing a range of products and services designed to save their customers time and money. Established in 2005 they have built up a nationwide customer base and are looking for a Junior Customer Service Administrator to join their team and help grow the business. **The Role** As a Junior...
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Customer Service
2 weeks ago
Runcorn, United Kingdom Search Consultancy Full timeCustomer Service - Location: Runcorn - Salary: £21,000 + £500 bonus per quarter - Contract: Full time, Permanent My client based in Runcorn are looking to recruit a number of enthusiastic Customer Service Agents to join their expanding team. The role is paying a starting basic salary of £21,000 per annum. This is an excellent opportunity for anyone with...
