Customer Service Specialist
7 days ago
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS hospital public safety and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.Office based role in RuncornDescription summary:As a Customer Support Specialist you are primarily responsible for front line customer interaction advice and order processing. You will demonstrate good communication initiative and strong customer focus ability and work in close collaboration with your team colleagues Sales Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also you will handle all customer related requests (like shipment requests complaints etc).TasksNurture and develop centre of customer service excellenceAssist customer service sites and offices and liaise with all business functionsEnsuring that customer requirements and needs are met within company response timesDay-to-day operation of Customer Experience Department for ZOLL Resuscitation productsProcessing customer quotations and orders accurately within agreed company timescales Terms & ConditionsProcessing fault finding and the creation of Service ReportsMeeting and exceeding customer satisfaction targets minimising customer complaints and actively delivering solutions for customersProperly handle and report customer complaints by following escalating procedures.Completing departmental administration and order management as requiredAssisting Customers with general product portfolio queriesTriaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routingRequirementsExperience in working in a customer service environmentSecure handling of PC/notebook (Microsoft Office applications and ideally Oracle)Languages fluency in written and spoken English essentialExcellent communicator able to operate at all levels within both own and customers organisationMinimum experience with ISO 9001 or 13485 medical device quality system preferred Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Employee Experience: years Vacancy: 1
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Customer Service Specialist
2 weeks ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in...
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Customer Service Specialist
1 week ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in...
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Customer Service Specialist
6 days ago
Runcorn, United Kingdom Zoll GmbH Full timeThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Office based role in...
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Customer Service Specialist
1 day ago
Runcorn, Halton, United Kingdom ZOLL Medical Corporation Full timeAcute Care Technology.The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer...
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End User Service Specialist
5 days ago
Runcorn, United Kingdom Zoll Medical Corporation Full time**End User Service Specialist**: **Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide...
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Customer Experience Specialist – Medical Devices
2 weeks ago
Runcorn, United Kingdom Zoll GmbH Full timeA global medical technology company is seeking a Customer Support Specialist in Runcorn. The role involves managing customer interactions and order processing, ensuring high customer satisfaction, and effectively handling complaints. Candidates should have customer service experience and be fluent in English. Proficiency in Microsoft Office and familiarity...
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End User Service Specialist
5 days ago
Runcorn, United Kingdom ZOLL LifeVest Full time**Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our...
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Customer Service Advisor
2 weeks ago
Runcorn, United Kingdom Aluline Group Ltd Full timeJob description Aluline Group Ltd was founded in 1993 to provide drainage solutions to the retail, industrial and commercial industries. Aluline caters to the precise needs and challenges of each market with a tailored service and specialist expertise. By designing, manufacturing installing and servicing drainage products for clients in the UK Portugal,...
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Customer Service Advisor
1 week ago
Runcorn, United Kingdom Aluline Group Ltd Full timeJob description Aluline Group Ltd was founded in 1993 to provide drainage solutions to the retail, industrial and commercial industries. Aluline caters to the precise needs and challenges of each market with a tailored service and specialist expertise. By designing, manufacturing installing and servicing drainage products for clients in the UK Portugal,...
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Junior Customer Service Administrator
5 days ago
Runcorn, United Kingdom G-Force Communications Ltd Full timeG-Force Communications Ltd is a business communications specialist providing a range of products and services designed to save their customers time and money. Established in 2005 they have built up a nationwide customer base and are looking for a Junior Customer Service Administrator to join their team and help grow the business. **The Role** As a Junior...
