Dwp Case Review Executive Officer

4 months ago

Wrexham, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 325813**Salary**:

- £29,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 120Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WrexhamAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is committed to reduce the rates of fraud and error payments within Universal Credit (UC). The rate of fraud and error has continued to rise significantly with increases in the proportions of higher risk cases, for example self-employed and those with capital, and as a result of the easements and changes introduced due to the pandemic.

To address this, we have introduced a Claim Review process into the UC service. This new process includes a full review of a live UC claim to determine the claimants’ payments are correct

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a UCR review agent you will:

- Manage and conduct case reviews within an allocated caseload, following the structured Claim Review process to ensure all cases adhere to all legal and policy requirements.
- Plan and conduct robust interviews with claimants by telephone or in person, asking challenging questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
- Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering t context of each individual case.
- Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to a Decision Maker or Case Manager to enable accurate benefit reassessment, overpayment and underpayment calculation, fraud referrals to CFCD (Counter Fraud, Compliance and Debt), or referring incorrect cases for corrective action.
- Present all information relevant to a claim review clearly and accurately, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
- Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
- Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
- Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
- Contribute to feedback and lessons learned to shape and improve the role and processes.

The key outcome from the reviews is to be confident the claimant is being paid the right amount and any incorrectness has been corrected.

This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.

**Person specification**:
**What we are looking for**:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across UCR.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £29,500, Department for Work and Pensions contributes £7,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 27% Alongside your salary of £29,500, DWP contributes £7,965.00 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Employee Assistance Programme with emphasis on wellbeing
- Career and Personal Development through Operational Delivery Profession
- Emp

  • Dwp Executive Officer

    5 months ago

    Wrexham, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 307327**Salary**: - £28,117**Job grade**: - Executive Officer- EO National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: - 270Contents Location About the job **Benefits**: Things you need to...

  • Welsh Speaking Fraud Investigator

    4 months ago

    Wrexham, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 355674**Salary**: - £29,500**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Contract & Assurance Officer

    5 months ago

    Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 357040**Salary**: - £33,104 - £34,694- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- HMPPS Band 5**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time**Number of jobs available**: -...

  • Executive Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education supply services across the UK. Our team is dedicated to delivering high-quality support to schools and education supply workers.Job Purpose:To provide exceptional educational staff supply services to schools and education supply workers in your designated area...

  • Executive Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education services across the UK. Our team is dedicated to delivering high-quality support to schools and education supply workers.Job Purpose:To provide exceptional educational staff supply services to schools and education supply workers in your designated area of...

  • Executive Officer

    3 weeks ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education and recruitment services across the UK. Our team is dedicated to delivering exceptional results and building strong relationships with our clients and supply staff.Job Purpose:To provide a high-quality educational staff supply service to schools and education...

  • Executive Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education services across the UK. Our team is dedicated to delivering high-quality support to schools and education supply workers.Job Purpose:To provide exceptional educational staff supply services to schools and education supply workers in your designated area of...

  • Executive Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education supply services across the UK. Our team is dedicated to delivering high-quality support to schools and education supply workers.Job Purpose:To provide exceptional educational staff supply services to schools and education supply workers in your designated area...

  • Executive Officer

    3 weeks ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education and recruitment services across the UK. Our team is dedicated to delivering exceptional results and building strong relationships with our clients and supply staff.Job Purpose:To provide a high-quality educational staff supply service to schools and education...

  • Executive Officer

    3 weeks ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education and recruitment services across the UK. Our team is dedicated to delivering exceptional results and building strong relationships with our clients and supply staff.Job Purpose:To provide a high-quality educational staff supply service to schools and education...

  • Executive Officer

    3 weeks ago

    Wrexham, Wrexham, United Kingdom New Directions Holdings Limited Full time

    Job Title: Executive OfficerWe are New Directions Holdings Limited, a leading provider of education and recruitment services across the UK. Our team is dedicated to delivering exceptional results and building strong relationships with our clients and supply staff.Job Purpose:To provide a high-quality educational staff supply service to schools and education...

  • Payroll Executive

    1 month ago

    Wrexham, United Kingdom Recruit4staff Full time

    Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Payroll Executive to work as part of their team in RuabonFor the successful Payroll Executive our client is offering: Salary of £26,000 to £28,000 per annum DOEDay positions - Monday to Thursday 8.00 am to 5.15 pm - Friday 4.15 pm Permanent role...

  • Project Office Administrator

    5 months ago

    Wrexham, United Kingdom Blue Projects Full time

    Blue Projects is a very dynamic consulting company that specializes in delivering customized Engineering and Project Management solutions to clients operating in the industrial sector. As part of our efforts to expand our business, we are currently looking for a Project Office Administrator to join our team. We require an individual who is reliable,...

  • Probation Services Officer

    5 months ago

    Wrexham, United Kingdom Ministry of Justice Full time

    Salary 1 - £24,228 - £30,208 Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - Wales City/Town 1 - Wrexham Building/Site 1 - HM Prison Berwyn, LL13 9QE Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 3 National Post Type 1 - Fixed Term Duration of appointment 1 - Up to 2 Years with the possibility to be...

  • Nurse Functional Assessor

    6 days ago

    Wrexham, Wrexham, United Kingdom Maximus Full time

    About the RoleAs a Nurse Functional Assessor, you will play a vital role in helping people move forward with their lives by conducting assessments to determine their eligibility for benefits. You will work with a diverse range of customers, handling challenging situations with empathy and professionalism.Key ResponsibilitiesConduct telephone, video, or...

  • Approved Premises Case Administrator

    5 months ago

    Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 328765**Salary**: - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Case Administrator

    5 months ago

    Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 328766**Salary**: - £20,126 - £23,182- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: -...

  • Assistant Chief Finance Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job Title: Assistant Chief Finance OfficerWe are seeking a highly skilled and experienced Assistant Chief Finance Officer to join our team at Betsi Cadwaladr University Health Board. As a key member of our finance team, you will play a critical role in ensuring the financial sustainability of our services and driving the identification, management, and...

  • Assistant Chief Finance Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job Title: Assistant Chief Finance OfficerWe are seeking a highly skilled and experienced Assistant Chief Finance Officer to join our team at Betsi Cadwaladr University Health Board. As a key member of our finance team, you will play a critical role in ensuring the financial sustainability of our services and driving the identification, management, and...

  • Assistant Chief Finance Officer

    1 month ago

    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job Title: Assistant Chief Finance OfficerWe are seeking a highly skilled and experienced Assistant Chief Finance Officer to join our team at Betsi Cadwaladr University Health Board. As a key member of our finance team, you will play a crucial role in ensuring the financial sustainability of our services and driving the identification, management, and...