Outbound Customer Service Advisor
1 month ago
**Job Title**:Outbound Customer Service Advisor
**Location**: Liverpool City Centre
**Salary**: £20120
**THIS IS NOT A REMOTE ROLE**
We currently have some exciting opportunities to work with our client in Liverpool City Centre as an Outbound Customer Service Advisor. These roles are permanent roles within a successful and thriving organisation with a chance to progress and grow within a great company.
**Purpose of the role**
As an Outbound Customer Service Advisor You will be the first point of contact for customers that are calling. The opening call will be a lot of information gathering and listening to the client ensuring that you collect all information required.
**Duties**
- To take outbound calls from customers as a result of a motor incident
- Collect the required information accurately
- To provide an excellent customer experience by way of a friendly telephone manner and active listening
- To provide clear communication to customers and/or their representatives
- Adhere to Service Level Agreements
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To adhere to company policies and procedures
**Job Requirements**
- Previous experience working within a telephone-based customer service/contact centre environment.
- Professional approach
- Outstanding communication and customer service skills
- Strong written, oral and interpersonal skills
- An ability to work using own initiative within boundaries
- An ability to work in a fast-paced environment
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Attention to detail
- Good team working skills
This organisation prides themselves in providing a positive working environment where the common goal is to work together towards on growing success. They understand that success as a business depends on the success of the people, and they established an environment where all of the employees feel valued and able to perform at their best.
**Job Types**: Full-time, Permanent
**Salary**: £19,048.00-£20,120.00 per year
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Work Location: In person
Reference ID: JBRR
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