Customer Service Advisor
4 weeks ago
A Customer Service Advisor is required to join a leading law firm based in Liverpool City Centre on a part time basis working evenings and weekends. Previous customer service experience is required, this can be from a retail, professional services or hospitalitybackground. This is an excellent opportunity to join a growing law firm who will offer full training and ongoing development.
As a customer service advisor you will help the firms customers understand their options and legal rights to assist them in starting a claim to recover financial loss and/or compensation for injuries sustained in a motor accident.
**THIS ROLE IS PART TIME OUT OF HOURS WORKING EVENINGS AND WEEKENDS**
Full training will be given - This role includes a training period of 8 weeks. Training will be 4.30pm
- 9.30pm Monday to Friday. Following the training period, you will move onto your contracted shift pattern which will be discussed at interview.
Previous experience working within a customer service environment is needed.
Duties include:
- Making outbound calls and taking inbound calls assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
- Collating data accurately and effectively
- Convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them
- Question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
Firm Benefits
- 22 days holidays
- Medicash
- Life Assurance
- Pension scheme
- Training and development opportunities
- Social events
- Dress down policy
You must have excellent communication skills both written and verbal, as you will have contact with clients on a daily basis.
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