Workplace Experience Host
6 days ago
**Full Job Description**
**Role Purpose**
Responsible for the day to day delivery of the Reception Service operation. Responsible for the delivery of a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional service for staff and visitors.
**Key Responsibilities**
- To act as the local interface between the Client and onsite staff, providing operational reports on service.
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- Providing excellent customer service, by managing and anticipating client expectations and ensuring information is communicated between the team and customers.
- Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
- Understand procedures and processes and operate them to the required standard. Examples of these will include:
- Welcoming staff and visitors to the building
- Delivering a hosting/concierge experience for visitors
- Hospitality set up
- Maintain a tidy & professional reception area
- Prompt and professional answering of telephone calls, taking messages and transferring of calls
- Replenishment of front of house refreshments
- Coordinating meeting room and hospitality bookings
- Maintaining and ordering stationery for front of house
- General administrative duties and support
- Providing health & safety information for new starters
- Manage incoming and outgoing post and couriers
- Meeting minute taking
- Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary
- Achieve results within quality and time restraints.
- Achieve both internal and customer KPIs
- Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly. Involve people and influence decisions.
- To assist with Service Rep duties and responsibilities as and when required.
- To carry out any reasonable request from management.
*
**Person Specification/Requirements**
*
A highly motivated people person, capable of driving high performance and maintaining an approach of continuous development towards the delivery of the services, management of performance and services standards. Able to demonstrate a natural passion and understanding of quality customer service based on exacting personal values and a wide range of experience.
- Education - A good basic education is essential, with at least GCSE passes in Maths and English or equivalent
- Training - Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level
- Experience - 2 years’ experience in a similar role
- Aptitudes - Must demonstrate a strong sense of customer focus
- Excellent verbal, and good basic standard of written, communication skills
- Self-motivated and systematic
- Results/ task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Requirement of first aid and fire marshal training once in role
Monday - Friday 40 hours per week.
09:00 - 18:00
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
Schedule:
- Monday to Friday
**Salary**: From £21,500.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: One location
-
Workplace Host
22 hours ago
Birmingham, United Kingdom CUSHMAN Full timeJob Title Workplace Host Job Description Summary We're looking for an enthusiastic individual to join our team in Birmingham as a Workplace Host. **Job Description**: **Core Responsibilities**: Conduct daily walk arounds logging any faults or issues with the C&W Helpdesk Track & manage all open jobs through to final completion Quality check paperwork to...
-
Workplace Host
23 hours ago
Birmingham, United Kingdom Cobalt Recruitment Full time**Workplace Host** **Birmingham** **£23,500** Cobalt are excited to be working with a well-established, global real estate company who are looking for someone to become a vital member of their front of house team and deliver a First-Class service by building and maintaining strong, positive relationshipswith the client, customers, and vendors. **Core...
-
Aquarium Snorkel Experience Host
4 hours ago
Birmingham, United Kingdom The Bear Grylls Adventure Full time**Aquarium Snorkel Experience Host** The Bear Grylls Adventure, National Exhibition Centre, Halles, Marston Green Birmingham, B40 1PA United Kingdom Escape the ordinary and experience the "jaw-some" at The Bear Grylls Adventure. With our high ropes, shark diving, axe throwing, indoor skydiving and more - we have plenty of careers paths to choose from here....
-
Customer Service Assistant
1 week ago
Birmingham, United Kingdom HOST Full time**About us** HOST **REQUIREMENTS** - Must be customer focused with experience of working in a customer focused environment - Must possess excellent organizational and communication skills with the ability to multi-task - Cash handling experience desirable - Self-motivated and possessing the ability to work on own initiative as well as within a team -...
-
Host
7 months ago
Birmingham, United Kingdom Comptoir Full time**We've been looking for a Host just like you!** As a host, your main role will be meeting and greeting our guests. You will ooze confidence, have a natural borne flair for customer service and make customers right at home the minute they enter the restaurant. Aside from meeting and greeting you will be able to juggle bookings and manage queue times. You...
-
Guest Experience Host
3 days ago
Birmingham, United Kingdom First Military Recruitment Full time**DC495 - Guest Experience Host** **Location - Birmingham** **Salary - £22,000 to £26,000** **Overview**: First Military Recruitment is working in partnership with our client to recruit a Guest Experience Host to join their team in Birmingham. As the Guest Experience Host, you will be responsible for activating and facilitating a warm, welcoming, and...
-
Host
3 days ago
Birmingham, United Kingdom Madame Tussauds Full time**Host** 69 Linden Road, Bournville Birmingham, B30 1JR United Kingdom **Welcome to Merlin Entertainments we’re really excited you’re joining us!** Following on from your communication, we are delighted to start processing you as a Merlin employee.**Everyone Matters at Merlin.** At Merlin we welcome the world to our magical attractions and resorts...
-
Workplace Experience Lead
7 months ago
Birmingham, United Kingdom Mitie Full time**Job Overview**: We are looking for a qualified and experienced Workplace Experience Coordinator (WEC) to manage and be accountable for the delivery of positive workplace experience in high profile client buildings on a key client account. The Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural...
-
Guest Experience Host
2 days ago
Birmingham, United Kingdom First Military Recruitment Full time**DC495 - Guest Experience Host** **Location - Birmingham** **Salary - £22,000 to £26,000** **Overview**: First Military Recruitment is working in partnership with our client to recruit a Guest Experience Host to join their team in Birmingham. As the Guest Experience Host, you will be responsible for activating and facilitating a warm, welcoming, and...
-
Cleaning Operative
4 days ago
Birmingham, United Kingdom My Property Host Full time**We are looking for a flexible cleaning operative / check in host who can drive.** The role involves cleaning apartments after guests check out, ensuring that they are ready for the next guest to check in. Checking guests into the apartments on holiday cover. Your primary responsibilities will include (though will not be limited to): CREATE AN AMAZING...
-
Workplace Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Construction Resources Full timeTransform your career as a Workplace Pitch Designer at Construction Resources, where you'll have the chance to hit a home run in the dynamic commercial workplace industry.About the RoleCreate, design, and build workspaces that inspire clients and drive business growth.Develop and maintain strong relationships with clients, working collaboratively with a team...
-
Guest Experience Host
6 days ago
Birmingham, United Kingdom MAPP Full time**Description**: MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for...
-
Guest Experience Host
6 months ago
Birmingham, United Kingdom MAPP Full time**Description**: MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for...
-
Workplace Experience Director
3 weeks ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeAbout the CompanyOneAdvanced is one of the UK's largest providers of business software and services.We serve 20,000+ global customers with an annual turnover of £330M+ and power the world of work.We're committed to transforming our operations, enhancing customer and employee experiences, and driving societal impact.Role Description:This is a challenging and...
-
Dining Experience Host
6 days ago
Birmingham, Birmingham, United Kingdom The Restaurant Group Ltd Full timeThe Restaurant Group Ltd is seeking a skilled and experienced individual to fill the role of Dining Experience Host. This exciting opportunity offers an estimated annual salary of £22,000 - £28,000, depending on qualifications and performance.About the RoleIn this role, you will be responsible for delivering exceptional customer service and providing a...
-
Dining Host Coordinator
6 days ago
Birmingham, Birmingham, United Kingdom Outback Steakhouse Full timeDining Host Coordinator Job SummaryThis role involves coordinating the lobby experience and managing the wait to ensure a seamless dining experience for our guests. As a Dining Host Coordinator, you will be the first point of contact for our guests and play a critical role in setting the tone for their visit.About the PositionGreet guests warmly and make...
-
Senior Community Host
3 weeks ago
Birmingham, United Kingdom Wsh Group Full timeBirmingham is set to redefine the workspace experience in the city offering the largest amenity space and setting a new benchmark for collaborative environments. It is a bold reimagining of two buildings brought together to create a dynamic new destination for work retail and leisure. The Senior Community Host plays a pivotal role in overseeing the Community...
-
Workplace Experience Creator
2 weeks ago
Birmingham, Birmingham, United Kingdom Betsson Group Full timeAs the Global Office & Facility Manager, you will play a vital role in shaping Betsson's workplace experience worldwide. With a focus on operational excellence and employee well-being, this role requires strong technical facility management skills, international experience, and excellent project management abilities.Key ResponsibilitiesOversee global office...
-
Senior Community Host
4 weeks ago
Birmingham, United Kingdom WSH Group Full timeBirmingham is set to redefine the workspace experience in the city offering the largest amenity space and setting a new benchmark for collaborative environments. It is a bold reimagining of two buildings brought together to create a dynamic new destination for work retail and leisure. The Senior Community Host plays a pivotal role in overseeing the Community...
-
Senior Community Host
3 weeks ago
Birmingham, United Kingdom WSH Group Full timeBirmingham is set to redefine the workspace experience in the city offering the largest amenity space and setting a new benchmark for collaborative environments. It is a bold reimagining of two buildings brought together to create a dynamic new destination for work retail and leisure. The Senior Community Host plays a pivotal role in overseeing the Community...