Workplace Host
2 days ago
**Workplace Host**
**Birmingham**
**£23,500**
Cobalt are excited to be working with a well-established, global real estate company who are looking for someone to become a vital member of their front of house team and deliver a First-Class service by building and maintaining strong, positive relationshipswith the client, customers, and vendors.
**Core Responsibilities**:
- Conduct daily walk arounds logging any faults or issues
- Track & manage all open jobs through to final completion.
- Quality check paperwork to ensure compliance and audit satisfaction.
- Ensure excellent communication by attending operational meetings with the team.
- Comply with Health, Safety and Environmental policies.
- Create a one team culture sharing ideas to improve and attending regular regional team meetings.
- Achieve the highest standards of quality, service, and presentation of the business.
- Undertake basic reception duties - booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc
- IT support - daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion
- Main point of contact on site for 360 Facilities Help desk, ensuring all jobs and issues are submitted onto 360
- Assist with reconfiguration of meeting rooms when required
- Ensure all systems are maintained and updated to ensure we remain compliant
- Order stationery, consumables, meeting room lunches, refreshments, monthly drinks
- Set up monthly drinks and assist with other office events
- Comply with Health, Safety and Environmental policies and audit compliance.
- Achieve the highest standards of quality, service, and presentation of the business
**Knowledge**
- Customer service background essential
- Knowledge of Facilities Management processes preferable
- IT Skills, Outlook, Excel, Word.
**Skill & Experience**
- Good attention to detail
- Pro-active and hands on
- Ability to show initiative
- Must have excellent communication skills
- Excellent organisational skills and the ability to prioritise a busy workload
- Knowledge of the FM discipline
- Experience of developing relevant client relationships
- Previous experience of working within a in a high-profile corporate environment
- Some experience of budgets and budgetary process preferred
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