Dealing Services Team Leader

6 months ago

Manchester, United Kingdom AJ Bell Full time

**Job Description**:
At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them.

Do you have a passion for trading and investing? Could you be our next Dealing Services Team Leader?

**Key responsibilities**:

- Manage inbound telephony for AJ Bell Investcentre products
- Ensure all complaints are communicated in line with the agreed processes
- Ensure FCA regulations are complied with at all times
- Ensure internal and group service level agreements (SLAs) are met in full
- Investigate and resolve queries / issues by liaising with areas of the business ensuring standards and timelines are met
- Produce and deliver monthly MI to track service levels
- Manage and develop staff to ensure consistent quality of client service

**Required experience/skills**:

- Experience within an equity and collectives trading environment
- Knowledge of shares and unit trusts
- Specific technical working knowledge of a telephony contact centre environment
- Sound knowledge of telephony services, call management and service level environments
- Excellent oral and written communications
- Experience in the leadership and development of others
- Problem solving and decision making skills
- Strong organisational and prioritisation skills

**About us**:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 480,000 customers using our award-winning platform propositions to manage assets totalling more than £75.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1200 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for five consecutive years.

There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

There is an active programme of social events throughout the year, which are open to all employees.

In return we will provide all the training and support you need to develop within your role.

**What we offer**:

- Competitive starting salary
- Generous holiday allowance of 26 days, increasing up to 30 days with service, plus bank holidays
- Holiday buy/sell scheme
- Hybrid working policy
- Casual dress code
- Discretionary bi-annual bonus
- Contributory pension scheme
- Buy as you earn share scheme
- Free shares scheme
- Paid study support for qualifications
- Enhanced maternity/paternity scheme from day one
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- On-site gym and personal trainer led classes
- Paid volunteering opportunities
- Free social events and more

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

**Qualifications**:
Additional Information

  • Dealing Services Team Leader

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our next Dealing Services Team Leader? **Key...

  • Dealing Services Team Leader

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our next Dealing Services Team Leader? **Key...

  • Dealing Services Team Leader

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our next Dealing Services Team Leader? **Key...

  • Dealing Services Agent

    2 days ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Why Join Us?AJ Bell Management Limited is a leading investment platform business that offers award-winning solutions for individuals. We strive to make investing easier and help people take control of their financial futures. As a Dealing Services Agent, you will have the opportunity to work with a dynamic team that is passionate about delivering exceptional...

  • Dealing Services Agent

    4 days ago

    Manchester, United Kingdom Aj Bell Full time

    Job Description Our Dealing Services team is expanding!  At AJ Bell, we're in the business of helping people invest.Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them.Do you have a passion for trading and investing?Could you be our next Dealing...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    2 months ago

    Manchester, United Kingdom AJ Bell Full time

    Job DescriptionOur Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them.Do you have a passion for trading and investing? Could you be our next Dealing...

  • Administrative Team Leader

    6 months ago

    Manchester, United Kingdom Beacon Medical Services Group Limited Full time

    Healthcare Group Administrative Team Leader **Thank you for showing an interest in working at Beacon Medical Services Group.** Beacon Medical Services Group is a leading provider of specialist healthcare and diagnostic services to NHS patients. We are commissioned by the NHS and registered and fully compliant with the Care Quality Commission, to provide...

  • Deal Origination Specialist

    2 weeks ago

    Manchester, United Kingdom Social Fabriek Full time

    Become a Leader in M&AAre you looking for a challenging career opportunity in Mergers and Acquisitions? As a senior professional, you will be responsible for leading the deal team and driving business growth through strategic acquisitions. You will work closely with clients to identify opportunities for expansion and improvement, analyzing market trends and...

  • Service Delivery Team Leader

    6 months ago

    Manchester, United Kingdom Egencia Full time

    Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Team...

  • Team Leader

    5 months ago

    Manchester, United Kingdom Connells Group Full time

    **Job Description** **We are seeking a **Team Leader** to manage our** home conveyancing panel team** in Manchester. **Salary £28,000** You will be managing a **home conveyancing panel team** and responsible for supporting the management of a **panel of law firm**s, ensuring that they are delivering service to the required standards, resolving any...

  • Service Delivery Team Leader

    6 months ago

    Manchester, United Kingdom American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Team Leader Role at...

  • Dealing Services Agent

    2 days ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure. You'll be comfortable using technology to manage customer interactions and possess a high level of accuracy when dealing with sensitive information. The successful candidate will be able to commit to working a flexible schedule,...

  • Rta Team Leader

    6 months ago

    Manchester, United Kingdom BCL Legal Full time

    RTA Team Leader-Hybrid We have a role for an experienced RTA Team Leader to join an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, the team serve clients nationwide. The firm is currently ranked well within the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury...

  • Team Leader

    6 months ago

    Manchester, United Kingdom Atlas Hotels Full time

    **Hours**: 32** hours across 4 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Manchester - Salford Quays** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic...

  • Outpatient Services Team Leader

    6 months ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    A fantastic opportunity has arisen to appoint a Team Leader within the Outpatient Department at Royal Manchester Children’s Hospital. We are looking for an Outpatient Services team leader with operational and administration experience who can provide strong leadership. You will work predominantly within the Booking and Scheduling team, having direct...

  • Team Leader

    5 months ago

    Manchester, United Kingdom Atlas Hotels Full time

    **Hours**: 4**0 hours across 5 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Manchester Salford Quays** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic...