Customer Services Apprentice
3 days ago
About the team we are recruiting to
You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.
Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation
We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
What is the job role?
As part of the digital inclusion team in Customer Services, you will support #CovConnects activity and programme development to support all Coventry residents to have equal opportunities to use digital tools, technology, and services in the right way for them.
CovConnects is a programme of digital inclusion initiatives and projects, working with partners and communities to improve digital inclusion in Coventry. This is a great opportunity to learn about digital inclusion, gain experience within community and partnership working, alongside programme delivery skills.
We have an apprentice role available in the Digital Inclusion team and full training will be given:
**Typical duties in the apprenticeship will involve**:
- Engage with community partners to support digital inclusion activity city-wide
- Support the delivery and evaluation of #CovConnects project delivery
- Support delivery and coordination of digital champion training to volunteers and organisations
- Create and support social media and marketing activity for #CovConnects
- Basic financial and statistical calculations
Joining Customer Services is a good introduction to what could be a long-term career with the Council.
This is an excellent opportunity to gain solid transferable skills, experience, and a Business Administration Level 3 qualification as part of Coventry City Council’s Customer Services team.
Closing date is midnight on Sunday 27th November.
Stage 2 - 5th December - Pre-interview and Maths & English assessment* via Microsoft Teams
Stage 3 - 9th December - Final interview and work-related role play - face to face at Broadgate House
- (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require).
Is this something you might be interested in?
If you would like to know more before applying, call us for a chat on 024 7697 7410 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.
Who are we looking for?
- Care about delivering an excellent service to every internal and external customer
- Excellent communication skills, confident in face to face, telephone and written activity
- Ability to support a diverse customer base
- Ability to deliver in a fast-paced environment
- Ability to respond to change positively
- To Be Flexible to the needs of the service
- Good IT skills
- An understanding of the range of services provided by the council.
We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.
Address: 1 Bull Yard, Coventry, CV1 1LH
Phone: 024 7678 5740
About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards & benefits package which includes:
- Flexible working arrangements
- An outstanding local government pension scheme
- Great opportunities to develop with access to accredited courses.
- Access to an award-winning Occupational Health Service
- Salary Sacrifice Scheme
Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.
Our Values are:
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