Customer Services Apprentice
7 months ago
About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
What is the job role?
You will be given on the job training to help you learn a variety of skills alongside your apprenticeship qualification.
You will be working in the Repairs and Maintenance contact team - this is a telephone role supporting our Commercial Business customers with enquiries, raising repair requests, providing updates, and processing billing.
**Typical duties in the apprenticeship will involve**:
- Answering customer enquiries in telephone contact centre setting
- Raising service requests for customers using a Customer Relationship Manager (CRM) and internal systems
- Offering a quality customer service experience
- Ordering goods and services / raising invoices
- Basic financial and statistical calculations
You will undertake the Level 3 Business Administration Apprenticeship or Level Customer Services Apprenticeship. Further information for these apprenticeships can be found at:
If you would like to know more before applying, call Dawn for a chat at 02476 976 942 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.
Closing date is midnight on Tuesday 12th September.
Stage 2 - 22nd September - Pre-interview and Maths & English assessment*
Stage 3 - 26th September - Final interview and work-related role play.
- (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require).
We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.
Address: 1 Bull Yard, Coventry, CV1 1LH
Phone: 024 7678 5740
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Who are we looking for?
- Care about delivering an excellent service to every internal and external customer
- Excellent communication skills, confident in face to face, telephone and written activity
- Ability to support a diverse customer base
- Ability to deliver in a fast-paced environment
- Ability to respond to change positively
- To Be Flexible to the needs of the service
- Good IT skills
- An understanding of the range of services provided by the council.
About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards & benefits package which includes:
- Flexible working arrangements
- An outstanding local government pension scheme
- Great opportunities to develop with access to accredited courses.
- Access to an award-winning Occupational Health Service
- Salary Sacrifice Scheme
Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.
Our Values are:
-
Business Administration Apprentice
7 months ago
Coventry, United Kingdom First 360 Apprentice Full time**We are seeking a motivated and detail-oriented individual to join our team as a Business Administration Apprentice. Can you easily commute to Coventry CV6?** This position will provide valuable hands-on experience in various administrative tasks and functions. As an apprentice, you will have the opportunity to learn and develop skills in administrative...
-
Customer Service Apprentice
1 week ago
Coventry, United Kingdom Coventry Building Society Full timeWe’re proud of the outstanding customer service we provide so we're looking for friendly, confident, helpful people who are passionate about providing excellent service, to join us as an Apprentice in either one of our Coventry branches or our ContactCentre (Our contact centre opens 8am - 7pm Monday to Friday and 9am - 2pm Saturday) Working in the heart of...
-
Customer Service Apprentice
7 months ago
Coventry, United Kingdom Coventry Building Society Full time**About The Role**: *** We’re proud of the outstanding customer service we provide so we're looking for a friendly, confident, helpful person who is passionate about providing excellent service, to join us as an Apprentice in one of our Coventry branches. Working in the heart of the community our branches are key in understanding what’s important to...
-
Customer Service Apprentice
6 days ago
Coventry, United Kingdom Coventry & Warwickshire Chamber Training Apprenticeships Full timeOur client, Brigade Clothing are looking for an apprentice to join their team. Brigade Clothing are a leading provider/manufacturer of bespoke uniform to schools and academies throughout the UK for over 30 years. Brigade Clothing are looking for a confident, conscientious customer service focused individual to join their friendly team based in the Tile Hill...
-
Customer Services Apprentice
5 days ago
Coventry, United Kingdom Coventry City Council Full timeAbout the team we are recruiting to You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city. Joining Customer Services is a really good stepping stone into a long term career with the...
-
Customer Service Apprentice
7 months ago
Coventry, United Kingdom Advantage Auto Parts Limited Full time**About us** Advantage Auto Parts is an online retailer of car part based in Berkswell. Usual working hours are Mon-Fri 9am to 5pm or until daily tasks are completed Main Responsibilities: Answering Inbound telephone sales and calls Responding to customer queries via all ecommerce channels-Ebay, Amazon, Webite Responding to customers in a professional,...
-
Customer Service Team Leader
5 days ago
Coventry, United Kingdom Carers Trust Heart of England Full time**JOB ADVERT** **Job Title**: Customer Services Team Leader **Salary**: £21,743.70 **Contracted Hours**: 37 hours per week **Working Arrangements**: Monday - Friday with some evening/weekend and Bank Holiday work by prior arrangement/rota. **Based**: Primarily office based due to the nature of the front facing role, some opportunities for hybrid...
-
Pump Service Technician Apprentice
3 days ago
Coventry, Coventry, United Kingdom Severn Trent Water Full timePump Service Technician ApprenticeshipSevern Trent is dedicated to delivering a sustainable future for our customers and communities. As a Pump Service Technician Apprentice, you will play a critical role in helping us achieve this mission.The Pump Service Technician Apprentice Programme offers a unique blend of offsite and onsite learning, including time at...
-
CNC Machinist Apprentice
3 weeks ago
Coventry, Coventry, United Kingdom Midland Group Training Services Full time**Apprenticeship Opportunity**: Join us at Midland Group Training Services Ltd as a CNC Machinist Apprentice and embark on a rewarding career in manufacturing. This 4-year apprenticeship programme combines hands-on training with theoretical knowledge, resulting in a nationally recognised Level 3 Diploma in Advanced Manufacturing & Engineering and a BTEC...
-
Customer Service Advisor
5 days ago
Coventry, United Kingdom Carers Trust Heart of England Full time**JOB ADVERT** **Job Title**: Customer Service Advisor **Salary**: £18,842.00 **Hours**: 37 hours per week which may include weekends and occasional unsociable hours **Working Arrangements**: Monday - Friday with some evening/weekend and Bank Holiday work by prior arrangement/rota. **Based**: Primarily office based due to the nature of the front facing...
-
Level 2 Animal Care Apprentice
7 months ago
Coventry, United Kingdom KEITS Training Services Ltd Full timeThe Role: - Assist with the inspection and or treatment of animals by a Veterinary Surgeon, or other authorised person at the Centre - Carry out checks on animals, including the taking of temperature and inspection of eyes, ears, nose and throat for signs of infection or abnormality, reporting any abnormalities to the manager or supervisor at the Centre -...
-
Customer Service Ambassador
4 weeks ago
Coventry, Coventry, United Kingdom Bada Bingo Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Apprentice Customer Assistant at Bada Bingo. This is an exciting opportunity for someone who enjoys interacting with people and wants to develop their skills in delivering exceptional customer service.Job DescriptionYou will be responsible for providing a...
-
Apprentice in Business Operations
3 weeks ago
Coventry, Coventry, United Kingdom Getting In Limited Full timeWe are hiring a Business Administration Apprentice to join our team! This is an excellent opportunity for someone who wants to learn and grow with a dynamic company like ours.As a Business Administration Apprentice, you will be responsible for supporting the business operations, managing administrative tasks, and providing customer service. You will have the...
-
Level 2 Animal Care Apprentice
7 months ago
Coventry, United Kingdom KEITS Training Services Ltd Full timeAn exciting role in an animal charity rehoming centre. The Role: - Assist with the inspection and or treatment of animals by a Veterinary Surgeon, or other authorised person at the Centre - Carry out checks on animals, including the taking of temperature and inspection of eyes, ears, nose and throat for signs of infection or abnormality, reporting any...
-
Customer Service Administrator
7 months ago
Coventry, United Kingdom BA Personnel Services Full time**Customer Service Administrator - Coventry** - Full time role - 37.5 hours - Pay rate : 10.90 - Working hours : 8am - 4pm Monday to Friday - Location : Unit A, Colonnade Point, Prologis Park, COVENTRY, CV6 4BU - Training : provided and paid for We are looking for experienced Customer Service Administrators with at least 12months demonstrable experience...
-
Apprentice Bar Staff
7 months ago
Coventry, United Kingdom Inspiro Learning Full timeThe Hearsall Inn are looking for someone who is outgoing, hardworking and has a friendly personality, that can be flexible with their hours to join the team as an apprentice and help provide great service within a warm and welcoming atmosphere. Duties to include: - Greeting customers as they arrive - Exceptional customer service skills, and help to create...
-
Customer Service Advisor
4 days ago
Coventry, United Kingdom Escape Live Services Full time**Job description** **The Business** Escape Live is widely regarded as the best escape room experience business in the UK. They have six sites across the UK and in 2019 opened the official Peaky Blinders escape rooms in Birmingham. During the Coronavirus pandemic the business was an industry leader in developing online escape game content and now has a big...
-
Apprentice Retail Supervisor
21 hours ago
Coventry, United Kingdom Farmfoods Full timeFarmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old...
-
Business Administrator Support Apprentice
4 days ago
Coventry, United Kingdom The Rowan Organisation Full timePost Title: Business Administrator Support Apprentice Responsible to: Senior Finance Administrator Hours: 37 hours per week Based: Office based at Old Arley, CV7 8HN The Rowan Organisation provides support services to people in receipt of a Direct Payment and or a Personal Health Budget, which help maximise their opportunity for independent living. The...
-
Apprentice Parts Advisor
3 days ago
Coventry, United Kingdom Green 4 Motor Company Full timeGreen 4 Motor Company is an official representative of the Mazda brand, as well as selling a broad stock of Approved Used vehicles. Operating from 3 sites across the Midlands, our Coventry, Leamington, and Stourbridge dealerships each have a passionate and knowledgeable team who are dedicated to providing our customers with friendly and professional...