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Operations Administrator

4 months ago

Lichfield, United Kingdom Bromford Full time

Due to continued growth, we are seeking an Operations Administrator. If you are an experienced administrator, ideally from a trades and maintenance background, and you want to join a team who will provide safe, secure and warm places that people are proud to call home - you belong at Bromford.

Our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. We want to provide homes that customers are proud to live in, that work for them and their family and are the springboard they need to achieve their aspirations - not a barrier.

You will help the team meet its repairs targets, working to achieve a first-time fix, learning from recalls and follow on works to drive efficiency and customer advocacy. You will raise tasks, referrals to other teams, and work orders and appointments with planners for repairs. You will be managing surveyor’s diaries and arranging appointment dates with customers and engineers, so you need to develop excellent working relationships and promote cross-team working.

You need to bring a strong focus on achieving high levels of customer advocacy and problem resolution. You will review and analyse customer feedback, arranging any follow on works from customer comments, and highlighting opportunities for us to learn and improve. You will track complaints, providing the team with background information to help inform decisions and actions, liaising with managers, leaders, and engineers to ensure work is complete, and we deliver excellent customer service.

Health and safety regulations and training must be adhered to throughout all of your work, not compromising the customer, other colleagues or yourself. You will contribute to performance appraisal and undertake additional training relevant to your role, as required. We expect you to share best practice and ways of working to improve the services to the customer, learning from experience when things don’t always go to plan.

This role gives you a brilliant opportunity for you to build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.

**What do you need?**
- Experience of working in a similar administrative role
- Excellent customer service and people skills
- A flexible working attitude with time, travel and demonstrated reliability
- The ambition and drive to take this role and make it your own, embracing the opportunity to develop your skills and experience further
- Ability to work under pressure and prioritise effectively
- To be a great team player, and be a champion of cross-team working
- Strong IT and analytical skills
- To be committed to our DNA and be a great ambassador for Bromford.

Your previous experience may be in roles such as team administrator, operations administrator, repairs coordinator, maintenance administrator, empty homes coordinator, amongst others.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.