Client Relations Coordinator

1 month ago

London, United Kingdom Rambøll Full time

Please note this is a 12 month fixed term contract.

**Inviting bright minds**

Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.

**You will join our Location Support Team**

As our new Client Relations Coordinator you will be part of the Business Support Shared Service, specifically in the Location Support Team. You’ll be based in our head office in Blackfriars working alongside another Client Relations Coordinator and a Location Support Coordinator.

Your key tasks and responsibilities will be:

- Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors. Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures
- Lead by example by promoting and maintaining high level of professional behaviours
- Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation to provide optimum customer satisfaction
- Ensure completion of daily office maintenance checks including raising tasks of items identified and escalation as required
- Assist with the smooth running of the office, front of house, desk bookings
- Reception duties, including meet and greet, answering incoming calls and scheduling appointments
- Coordinate meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, catering, refreshments, IT assistance and other general requests
- Assist with reporting and logging tickets through the appropriate Support Helpdesk on behalf of clients and visitors. Ensure matters are resolved in a timely manner
- Liaise with outsourced cleaning operatives and PPM engineers
- Dealing with incoming post, couriers, and deliveries
- Local low level IT support - Setting up desks with docking station, ordering assets, laptops as requested
- Ideally a First Aider or Fire Marshall for the office
- Support FM manager with gathering of required data i.e. meter readings etc
- Manage stationery & consumable ordering (tea, coffee, sugar etc)
- Ensuring office clear desk policy is adhered too
- Take responsibility for the visual standards of the site and ensure that correct/accurate information is displayed in all areas around the office
- Assist with the provision of PPE
- Support with on-site facilities - EG ensuring all printers are topped up and no paper left on top, ensuring coffee machine is topped up, cleaned and flushed
- Ensure all POs are raised in a timely manner - Plus associated tasks in BASWARE
- Ad hoc support tasks as required

**Your starting point for constant growth**

From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:

- Possess a professional and confident manner
- Excellent communicator, and client interaction skills
- Strong collaborator, able to drive and lead key projects
- Effectively negotiate in difficult situations, achieving a solution and balance wherever this possible
- Proactively manage expectations
- Inspire, motivate, encourage, and influence others
- Strong verbal and written communication skills, with excellent attention to detail
- Ability to plan, problem solve and use own initiative
- Act with integrity and discretion
- Take a flexible, solution-oriented approach and demonstrate willingness to take ownership
- Maintain understanding of business strategy to inform decisions
- Ability to navigate a global organisation and build effective working relationships
- Demonstrate ownership of personal and professional development
- Ability to think and demonstrate continuous improvement

**Welcome to our Support Organisation**

In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management, Projects and Location Management, coordinating efforts and securing common ground for the development and servicing of clients and markets.

**Ramboll in the United Kingdom**

**How to apply**

Deadline**:15/03/2023**.

**Additional Information**:
All your information will be kept confidential according to EEO guidelines.

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