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Branch Member Representative

4 months ago

Pontypool, United Kingdom Nationwide Building Society Full time

On behalf of **Nationwide Building Society,** AMS are seeking a **Branch Member Representative** for a **6 month contract, with the possibility of extension **working within our **Pontypool Nationwide Branch.**

At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

- **Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- **Employee Networks** - We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
- **Online Resources** - Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

**What you’ll be doing**

Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self service tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

**About you**

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skillful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.

**Here at Nationwide, we can offer this and so much more...**
- £11.87 per hour - £ 21,603.40 per annum
- 35 Hours Per Week - full time
- Shifts: Monday-Friday 9am-5pm and Saturday 9.30am-1pm with time off in lieu during the week.
- Start date is **9th October 2023**
- 6 month temporary contract with possibility of extension

**Benefits**:

- Weekly pay
- Employee Wellbeing
- 3 weeks comprehensive training and support plan

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £11.87 per hour

**Benefits**:

- Referral programme

Ability to commute/relocate:

- Pontypool, NP4 6LR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Member Representative
Expected start date: 09/10/2023