Security Response Officers

6 months ago

East Grinstead, United Kingdom Secure 24 Support Ltd Full time

**Security Response Officers**

We are looking for professional and compassionate security staff who are experienced in understanding and managing risk, to join our team. At Secure24 we are responsible for responding to people who may be in crisis and or exhibiting challenging behaviours, where we need to work as a team to keep those people and others safe from harm. Our response may be of an urgent nature and require staff to work with different levels of PPE and restraints. All training is provided.

**Full Job Description**

**Job Types**: Full time or Part Time

**Full Time Salary**:

- £31,824.00 per annum after 6 -month probation period - £28,704.00 during probation.
- £12.75 per hour after successful completion of 6-month probationary period - £11.50 per hour during probation.
- Full time annual salary £28,704. Raised to £31,824 upon successful probation.

Due to the nature of our operations shifts can run over. Any overtime is paid at an enhanced rate of £15.00 over weekends and £13.75 weekdays.

**Shift Patterns**:

- Full time shifts (48 hr week) : 5 Shifts per week. Alternating between days (07:30 - 17:00) & nights (14:30 - 00:00) rotating bi weekly
- including weekends.
- Part time: 2-3 shifts per week. Alternating between days (07:30 - 17:30) & nights (14:30 - 00:30) -including weekends
- We reserve the right to change shift start times with notice, due to client & patient requirements.

**Benefits**:

- Company pension
- Injury insurance
- On site parking
- 2 x Annual Company events
- Blue light card
- Cycle to work scheme
- Sick pay upon successful completion of 6 month probationary period
- 28 days Annual leave, with 1 x day annual leave for each year with Secure 24
- Company Training & Development

**Qualifications**:

- Full UK Manual driving licence (no more than 6 points)
- Full training will be provided

**Background & Experience**:

- Excellent communication skills, capable of conveying information clearly and effectively in various situations.
- Strong teamwork abilities, demonstrating a willingness to collaborate and support colleagues to achieve a positive result.
- Attention to detail, ensuring accuracy and precision in all tasks performed.
- Ability to reassess and adapt to changes quickly, remaining flexible and responsive in dynamic work environments.
- Previous experience in a healthcare setting is advantageous but not essential.

**Who is Secure 24**:
Secure24 facilitates transportation & support service to people require detention or are detained under the Mental Health act, or who present with challenging behaviours or risks to others. Our clients include the NHS, Police, Private Hospitals, Social Services, local crisis teams and The Criminal Justice Service.

Our values at Secure24 are a foundational element of our organisational culture and play a pivotal role in shaping behaviour, decision-making, and our overall success and sustainability in delivering mental health transport and ward assist support. They act as a compass that guides our actions and interactions, both internally and externally

Safety |Excellence |Compassion |Unity| Respect |Empathy

**Training & Development**:

- We offer a comprehensive training programme (paid by company) which covers physical intervention training, first aid & online learning modules, and including ongoing CPD.
- Our Training Team provides continual professional development training & support throughout the year to ensure that all employees maintain the highest standard of training and skills for this role.

**Responsibilities**:
We are looking for people who are confident in challenging scenarios and who work well within a team, with the ability to show compassion towards people who may be exhibiting violence and or challenging behaviours due to their illnesses, whilst safely transporting them to where they need to be.
- Work as a crew to provide support and transportation for patients and health care professionals.
- Adhere to company policies and procedures, ensuring safe systems of work.
- Undertake tasks in alignment with health and safety regulations and the Mental Health Act 1983, prioritising the welfare of patients and colleagues.
- Promptly report any incidents, safeguarding concerns, or use of force, accurately documenting the details through our digital reporting system within the time frame provided.
- Demonstrate professionalism, compassion, and respect in all interactions and situations encountered while on duty.
- Maintain positive and respectful communication with all stakeholders, fostering an environment of trust and cooperation.
- Collaborate effectively with team members, contributing to a cohesive and supportive work environment where everyone's contributions are valued.
- Commit to ongoing professional development, attending all training and learning opportunities provided by the company to enhance skills and knowledge in the field.

**Job Types**: Full-time, Part-time

**Salary**: £28,704.00-£31,824.

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