Security Officer

7 months ago

East London, United Kingdom Ballymore Full time

**Security Officer - Permanent, East London (E14)**

Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am)

**Duties & Responsibilities**

Always maintain a safe environment for all people in the estate, including a constant security presence.
- Meeting and greeting all residents, guests and clients around the estate.
- Communicate with Concierge and assist with smooth running of the site.
- Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
- Communicate with control regularly and ensure there is a quick response to any incident.
- To include building rounds & PES patrols of the site, in the daily tasks.
- Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
- Maintain a safe environment for all people in the estate at all times.
- Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- As part of the Estates Team - reviewing and maintaining policies, company rules and Ballymore quality standards.
- Liaise with the Operations Manager where necessary and follow all given instructions.
- Provide support and shift cover for Concierge functions when necessary.
- Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
- Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately.
- Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
- Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
- Ensure that all firefighting apparatus is accounted for and maintained. - Correct reporting of any cleaning or maintenance issues around the Estate.
- Ensure compliance with Data Protection Act. - Monitor CCTV cameras pro-actively, to detect any security related incidents.
- Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. - Report any system faults in a timely manner.
- Only permit authorised personnel into FCC/Control Room, using log in/out form.

**Concierge (When Covering This Role)**
- Meeting and Greeting all residents, guests and clients.
- Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.
- Correct reporting of any incidents or complaints.
- Safekeeping of keys on behalf of residents and the estate. - Recording at all times the signing in and out of keys.
- Report any accidents and record in the accident book as appropriate.
- Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel.
- Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
- Ensure all relevant correspondence is forwarded without delay to the Manager’s office.
- Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
- Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.
- Assist with extra shifts where the business needs are requested within a reasonable timeframe.

**Skills, Experience & Qualifications**
- SIA Licence (required) - Previous experience in a similar Security position (Desirable)
- Good communication skills
- Patience and the ability to remain clam in stressful situations.
- Thinking and reasoning skills for dealing with emergencies. - Ability to work well with others

Ballymore operates as an equal opportunities employer.

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